Support Services Benefits ClickSoftware Worldwide Support will coordinate all the ClickSoftware resources required to promptly solve reported problems and assist with product usage difficulties. Our proximity to the ClickSoftware R&D center assures that ClickSoftware Worldwide Support is able to provide the best solutions, in a timely manner and with the utmost professionalism. Working closely with ClickSoftware’s Products & Technology and Quality Assurance divisions, our Support Services organization provides customers with: - Quality Service – including industry best practices, product knowledge and technical expertise
- Assistance for implemented ClickSoftware products in the following fields:
- Software problems
- Usage
- Installations
- Minor configuration changes
- Preventive maintenance
- Change request identification
- Real-time Access – unlimited 24x7 support via Hotline, email or website
- ClickSoftware Online Customer Zone – bridging the gap between ClickSoftware Customers and ClickSoftware Worldwide Support. The Customer Zone provides our users with a central repository for opening, monitoring and updating support calls. In addition the Customer Zone acts as a knowledge platform, which contains user forums which customers can contribute to, knowledge base articles, technical bulletins, periodic patches, maintenance releases, upgrade information and much more.
ClickSoftware’s Support Services organization brings unparalleled expertise, experience and successful completion to any task in a timely and proficient manner. Thoroughly versed in and comfortable with the demands of workforce management pertaining to ClickSoftware’s suite of products, we provide the unparalleled, global support that customers expect and deserve. ClickSoftware Worldwide Support Services consists of a dedicated, multilingual team of professionals trained in maximizing customer value by delivering effective technical solutions. For information about the range of services available from ClickSoftware Support, please contact us . To log into Support, click here.
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