As many service organizations as there are in the world that is the number of unique service optimization scenarios that exist. Sometimes a company's challenges can be met with a preconfigured solution, conforming to industry best practices. Other times a highly customized solution is necessary. Either way, the implication for optimization solution providers is clear. Experience and flexibility in implementation are key.
At ClickSoftware, we have been in the optimization business longer than anybody. In that time we have developed a proven implementation methodology that is at once structured and flexible to get our clients' applications up and running in the most time and cost-efficient manner. Whether we are working with a client's in-house technologists, outside partners, or doing it all on our own, ClickSoftware's implementation professionals are equipped to handle even the most complex projects.
Moshe BenBassat, ClickSoftware’s CEO, has coined the term “WISIK” = “When I See (it), I Know (it)”. The Professional Services implementation methodology is WISIK-driven, and emphasizes the usage of a simplified, visible and best-practice approach. WISIK streamlines the requirements gathering and solution building process to ensure it is done in a standard, structured, and efficient manner. By streamlining the way we gather requirements while using our configurable product, we will soon get to the WISIK point, where our clients looks at the application and say, “I see it, I know it, and that’s what I want.”
To augment our implementation offering, ClickSoftware's implementation group also offers project advisory services that handle the requirements, design and code review phases of the implementation process. In doing so, ClickSoftware professionals walk clients through a "solution playback," which helps the client company envision the benefits of the solution it is getting through some basic demonstrations.
Of course, the efficacy of ClickSoftware's implementation services is further bolstered by our consulting services, educational services and support services.