Building a Business Case

In just about all service organizations, the parties ultimately responsible for approving service optimization projects are not the same people who get excited by percentage of on-time arrivals or first-time-fix rates. Those in the upper tiers of the organization, those holding the purse strings, are concerned almost exclusively with the bottom line impact of investments made.

To persuade these executives of the value of service optimization, you will need hard facts and solid ROI benchmarks. But most service managers do not have this kind of information readily available to build a business case on their own. Those who do have compelling information sometimes struggle with how best to contextualize it for executive management.

Organizations can benefit from ClickSoftware's expertise in Building a Business Case in two ways.

• ClickSoftware University Course Offering: ClickSoftware University is a ClickSoftware service consisting of a series of management courses that convey proven methods and principles for improving the efficiency and effectiveness of the field service operation. In this course, held in a classroom setting, ClickSoftware's consultants help participants think through the key issues involved in developing a compelling case, looking at metrics, benchmarks and industry best practices.
• Consulting Service Engagement: Moving beyond the classroom, ClickSoftware consultants take a more active role in building the business case for optimization along side of an organization's service managers. Through a series of onsite meetings, ClickSoftware experts gain an understanding of current processes within the organization and can then more accurately develop a business case that specifically addresses the pain points of a given organization.

Check out our brochure to learn more about the Creating a Business Case course.