Scotia Gas Networks Transforms Field Operations with Real-Time Scheduling and Optimization

See how ClickSoftware helped Scotia Gas achieve:

  • Regulatory Compliance: Helped SGN meet its SLA of reaching over 97% of emergency calls within an hour;
  • Improved customer service: ClickSchedule’s optimized and automatic scheduling means SGN’s engineers can react faster to call-outs and provide customers even better standards of service;
  • Increased sales: Ability to demonstrate a robust dispatching system helped SGN win a large contract;
  • Visibility: ClickSchedule provides dispatchers with a realtime view of field resources and incidents across the 74,000 km of pipeline it manages.


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