"It's very clear and provides a great overview of the subject which will be very helpful for new managers to get a thorough grounding in managing their resources."

- Professor Graham Clark, Cranfield School of Management

Your at-a-glance guide to optimizing your service business

If a customer experiences a missed appointment, don't simply dismiss it as a scheduling problem. Service chain optimization contains more links than scheduling - consider forecasting, planning, rostering, mobility and analytics.

You need to optimize all of these to deliver world-class service. Welcome to the world of service chain management - with this minibook as your friendly guide.

Discover how to:

• Increase mobile workforce productivity
• Improve customer satisfaction
• Reduce operating costs

All in plain English!