SAP Workforce Scheduling & Optimization by ClickSoftware is a workforce scheduling software that helps customers meet the challenge of optimizing the mobile service workforce. Through a global reseller agreement (SoLex), SAP customers have access to best-of-breed field service technology directly through SAP. The solution complements and enhances the workforce planning and scheduling capabilities of the SAP® ERP and SAP® Customer Relationship Management (SAP CRM) applications for field-service management and enterprise asset management.
SAP Workforce Scheduling & Optimization by ClickSoftware is a real-time optimized scheduling solution that integrates directly with all SAP applications. SAP customers have access to best-of-breed field service technology directly through SAP. This workforce management solution delivers the ability to act in real time on data from the field and produce optimal decisions for resource allocation and workforce management scheduling. Certified Apps on the SAP store expand the solution with apps for field worker productivity, health & safety, action items view and related assignments.
Track technician progress and automatically update schedules to reflect what is happening in the field.
Contact functionality allowing customers to book, update or cancel appointments online.
ClickSoftware have enterprise-level business apps on the SAP Store that work offline and online with rich features and full accessibility to back-office systems.
Automatically integrate related information into all SAP ERP applications.
View resource locations and make timely scheduling decisions
Use current and historical operational data for proactive and sustainable management of assets
Our goal is to help your scheduling solution for workforce and management to succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize your control over your workforce schedules with professionals that can help you through all the stages of your project – implementation, training, consulting and support.