ClickWorkforce, our workforce management for Salesforce.com, is an advanced scheduling and real-time mobility solution for salesforce users that is scalable to any size service business. The entire service team-is involved in the scheduling process from sales reps to field employees to call center agents. Inherently cloud based, this solution can be implemented easily and rapidly for immediate results.
ClickSoftware’s flexible scheduling solution for Salesforce.com incorporates advanced decision-making algorithms and artificial intelligence to formulate and optimize the fundamental questions of service job fulfillment: Who does What, for Whom, with What, Where and When. This solution supports mobile field employees in any kind of environment, offline and online, including full accessibility to back-office systems. Rich features such as mobile apps and Chat make sales and field work more efficient.
Optimization engine takes into account overtime, location, skill set and SLAs.
Direct, instant communications among call center agent, dispatcher, field employee, sales rep and manager.
Use collaboration Apps to build communities and networks around topics and context.
Add functionality quickly with mobile apps for time sheets, vacation requests, checklists, signatures and more.
Work offline with full synch capabilities when back online.
Offer web-based or mobile appointment booking for customer self-service appointment booking.
Our goal is to help your business intelligence and workforce analytics solution succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize and drive the value of your performance measurement software higher with professionals that can help you through implementation, training, consulting and support.