Workforce Management for salesforce.com

ClickWorkforce, our workforce management for Salesforce.com, is an advanced scheduling and real-time mobility solution for salesforce users that is scalable to any size service business. The entire service team-is involved in the scheduling process from sales reps to field employees to call center agents. Inherently cloud based, this solution can be implemented easily and rapidly for immediate results.

I can schedule appointments with a click of a button and then chat and collaborate in real-time with sales reps and field techs.

ClickSoftware’s flexible scheduling solution for Salesforce.com incorporates advanced decision-making algorithms and artificial intelligence to formulate and optimize the fundamental questions of service job fulfillment: Who does What, for Whom, with What, Where and When. This solution supports mobile field employees in any kind of environment, offline and online, including full accessibility to back-office systems.  Rich features such as mobile apps and Chat make sales and field work more efficient.


See how it works
One-click Scheduling

Optimization engine takes into account overtime, location, skill set and SLAs.

Chat Live

Direct, instant communications among call center agent, dispatcher, field employee, sales rep and manager.

Create Communities

Use collaboration Apps to build communities and networks around topics and context.

Add Mobile Apps

Add functionality quickly with mobile apps for time sheets, vacation requests, checklists, signatures and more.

Work Online/Offline

Work offline with full synch capabilities when back online.

Customer Self-Service Booking

Offer web-based or mobile appointment booking for customer self-service appointment booking.

Easy Implementation & Great Support

Our goal is to help your business intelligence and workforce analytics solution succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize and drive the value of your performance measurement software higher with professionals that can help you through implementation, training, consulting and support.



How it Works

Explore

Beyond Angry Birds: The Rise of the Enterprise App Store and How it is Changing the World of Field Service

Read the eBook

Resources

Brochure
Now I'm Excited. Let's Connect