In a very skeptical and media oriented society, public sector organizations must remain reliable, transparent, and accountable. Identification of clear objectives, development of crystal clear processes, adapted checks and balances, accountability and communication must be at the forefront for all administrators. Meanwhile, insufficient budgets require accomplishing all of this with greater efficiency than ever before.
ClickSoftware balances all of these expectations by providing the right tools, tailored to address the specific needs of the public sector through resource capacity planning, shift scheduling, low-cost mobility and service performance measurement. ClickSoftware drives down costs and response times for emergencies to improve quality of life, protect and serve citizens.
Reduce operating costs by more efficiently scheduling shifts and routing mobile workers.
Consistently meet needed capacity and proactively build what-if scenarios to plan for exceptions and emergencies.
View the workforce on a map with direct access to the day’s order for maximum control.
Provide workers mobile access to their work schedules to select vacation and working preferences.
Improve policy compliance with unions and regulators by automating the enforcement of rules and regulations.
Measure and report anytime on trends and improvements in services provided and budget saved.
We have been able to improve our daily scheduling efficiency and resource utilization by over 25%.
Dave Williamson, Ohio Division of Industrial Compliance
We have improved our availability for operational response by 25%, we couldn't do that before, because we didn't have the information.
Paul Hill, Assistant Chief Fire Officer, Essex County Fire and Rescue Services
The organizations that attain long term success in the industry, will be the ones that have the processes and technologies in place to better manage their staff and ClickSoftware has gone a long way in helping us achieve that goal.
Jason Howie, KinCare
In the economic climate that we find ourselves in, every one wants more for less and rostering (ClickRoster) has allowed us to provide more for less.
Wyn Jones, Global Lead Rostering, Serco Group plc
Thanks to Xora, our staff is better able to monitor staffing ratios to help reduce payroll costs through the accuracy and efficiencies.
Robert W Kovacs, Payroll Administrator, YMCA of Broward County
We have had buses or vans break down all over the state and this solution allows us to find the exact location. It’s very nice to be able to keep track of the vehicles that are transporting our children.
Andrew Bubeck, Residential Life Supervisor, California School for the Deaf
Xora was instrumental in our cleanup efforts, having played a major role in the development and implementation of much-needed emergency programming changes.
Chief Alfred Ferguson, Operations Management Division, New York City Department of Sanitation
This business paper explores ClickRoster, the shift planning and scheduling product that is transforming the way service organizations manage their shift planning and rostering processes.Shift Management
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