Our hundreds of sophisticated engagements have taught us that the integration of the solution is only the beginning. New technologies and process changes can be disruptive, but we understand change management from our customers’ and their service professionals’ perspective. We help customers understand the challenge, minimize the impact, and derive the highest productivity from the changes to the daily life of their users, dispatchers and mobile workers. We help our customers find ways to minimize and overcome these challenges, and we come prepared with a documentation library full of white papers outlining real-life best practices for change management that improve user acceptance, adoption and satisfaction with the solution. We augment these capabilities with mobility features that leverage gamification to make changes easier and more enjoyable for field service technicians.