HickoryTech Information Solutions "HickoryTech's customer management and billing software, SuiteSolution, is strengthened through the integration of ClickIMRS," stated Lane Nordquist, president of HickoryTech's Information Solutions division. "The partnership with ClickSoftware also provides strategic value to HickoryTech as a value added reseller of a premier workforce scheduling software solution."
HickoryTech Information Solutions serves North American broadband wireline and wireless providers with its SuiteSolution® billing and customer management system. In 2007, SuiteSolution was selected as a finalist for the Billing & OSS World Excellence Award in recognition of its ability to deliver operational efficiencies. The integration of ClickIMRS, a work force management system provided by ClickSoftware, and SuiteSolution provides an even more effective solution for service providers. Combined, the two products allow a service provider to maximize the productivity of their field service staff, minimize operating costs and improve service quality and customer satisfaction. SuiteSolution®: The SuiteSolution architecture is modular, and includes open interfaces to exchange data with third-party products such as ClickIMRS. SuiteSolution includes: Customer Relationship Manager, Work Flow Manger, Back Office Management, Tariff Manager, Message Processing, Subscriber Billing, Carrier Access Billing, Plant Records, Trouble Reporting, Web Care, and Directory. Parent Corporation: HickoryTech Corporation [NASDAQ HTCO] is a publicly owned, diversified communications company headquartered in Mankato, Minnesota. Founded in 1898 as Mankato Citizens Telephone Company, HickoryTech employs over 430 employees with operations in Minnesota and Iowa. CLEC services were initiated in 1998. HickoryTech is the largest telecommunications provider still headquartered in Minnesota. Contact Info:HickoryTech Information Solutions
215 East Hickory Street, PO Box 3288
Mankato, MN 56002-3288
Sandra Gibbs, Marketing Manager
Scott Wojcik, Sales Consultant
Scott Grill, Director of Sales & Marketing
877-974-8325
infosolutions@hickorytech.com
www.hickorytech-is.com
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