- Q1, 2008
Our expert shares New Year's resolutions that will assist in gaining more visibility into your business in 2008! - Q2, 2008
To outsource or not to outsource; when it comes to areas of the business that involve direct interaction with customers, the issue of outsourcing involves all sorts of considerations. SBR sat with Southern California Edison to get their thoughts on this subject - Q3, 2008
The challenges of managing a mobile work force during a special event: SBR sat down with individuals involved in the workforce management process at the Olympic Games in Beijing and the European Championships in Austria and Switzerland to learn from their experience - Q4, 2008
Perhaps more than ever before, organizations are being forced to examine their operational expenses and look for ways to become more efficient. Reducing costs while meeting or exceeding the high levels of customer expectations is a challenge facing the service industry. Service Business Review sat down with Andy Huber, Manager of Systems Strategy at Xerox to get his thoughts and opinions on this challenge.
Service Business Review is a quarterly newsletter focusing on issues, trends and developments happening in the service industry. Tips, case studies and in-depth articles help service professionals learn best practices for maximizing workforce productivity and improving customer satisfaction.