|
Service
Business Review
September 2008
Publishers
Corner
Hello,
Simon Morris here!
 Welcome to Service Business Review.
As I
write this message, we are a couple of weeks on from the closing
ceremony of the 2008 Olympic Games and the baton was passed from Bejing
to London. Now I have witnessed several sporting spectacles in my
lifetime but the opening ceremony in Beijing simply took my breath
away. The artistic depiction of Chinese history and the music, dance,
and song were fantastic and all was performed to perfection. The
opening and closing ceremonies, however, are only a part of the story.
The main challenge is the smooth-running of the event. Ensuring minimal
service issues during the Olympics is a colossal task, and, in this
issue, we will explore the topic of managing a workforce during a
special event.
A
special event suggests something that is not typically part of
day-to-day activity. In the sporting world it could refer to the FIFA
World Cup or European Championships, in the political world it could
refer to a Global Summit that may attract demonstrations and in the
Meteorological world it could refer to a hurricane. All of these events
require the mobilization of a variety of resources and, in many cases,
the time to do so is short. Effectively managing a workforce during a
special event is critical from several perspectives; security, safety
and cost being three.
SBR
sat down with individuals involved in the workforce management process
at the Olympic Games in Beijing and the European Championships in
Austria and Switzerland to get their thoughts on this fascinating
subject.
Also in this Issue:
- Are your disaster
management processes good enough from a workforce management
perspective? If not, then perhaps its time to make your own Declaration
of Interdependence.
- Introducing Clickipedia:
The Latest Blog providing interesting thoughts and perspectives
with regards to service delivery.
Got an interesting story or
topic you would like to see discussed? As always, your feedback is welcome.
Enjoy!
Simon
Morris
Editor, Service
Business Review
IN THIS ISSUE
Feature Story
The challenges of managing a
mobile work force during a special event
- How did CNC
Beijing, the citys largest fixed line voice and
data communications provider, ensure seven million Olympics
customers (athletes, coaches, officials, Olympics staff and
spectators), along with more than 10 million existing Beijing
customers, have reliable voice, broadband, video transmission and
Internet service from Aug. 8 through Aug. 24.
- SAPs
solution for the Euro 2008 games: coordinating police, army,
red-cross, hospitals and municipal forces to secure the games
- Are your disaster
management processes good enough from a workforce management
perspective? If not, then perhaps its time to make your own Declaration
of Interdependence.
What do our
readers think?
We
want to hear from you, our readers, on your experiences of managing a
workforce during a special event. Any painful experiences or lessons
learned that you wish to share with other readers? We will review all
the responses and publish the most interesting experiences (with the
authors permission) in the next issue of SBR!
Click
here to submit your input
White Papers
Articles
August
21st 2008, Computer Weekly
Mobile workforce management technology meets Olympics challenge
August
15th 2007, Information Week
Managing A Telecom Workforce
June
2008, TMCnet.com
Tips for Greening Your Service
|
