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Service
Business Review
Publishers
Corner
Hello,
Simon Morris here!
Welcome
to Service Business
Review.
To outsource or not to outsource, that is the question in this quarters
issue of SBR. Deciding to outsource has been likened to getting
married: You carefully select a partner and agree to stay together for
a long time, and from that point on your fortunes are intertwinedat
least until relations get too strained to carry on. According to a
Deloitte Consulting report, more than 75% of outsourcing companies say
that their customers dont have a solid outsourcing plan.
When
it comes to areas of the business that involve direct interaction with
the customer, the issue of outsourcing involves all sorts of
considerations. Whether it be a cost or capacity consideration,
outsourcing and the management of subcontractors is a hot topic today
in the service world.
SBR
recently sat down with executives from Southern California Edison to
get their thoughts on this fascinating subject.
Also in this Issue:
- Are you considering
investing in a workforce optimization solution? If you are, then click
here to find a comprehensive listing of selection criteria
Got an interesting story or
topic you would like to see discussed? As always, your feedback is welcome.
Enjoy!
Simon
Morris
Editor, Service
Business Review
IN THIS ISSUE
Feature Story
Field
Service - to outsource or not to outsource?
Some businesses are natural candidates for outsourcing; some business
activities must stay in house. Once the decision is made to
outsource field service activities several tough questions need to be
addressed more
Southern
California Edison: Although in certain work types we do use
subcontractors in order to control costs, it is not the ultimate
measure
Read
the full interview with SCE
What do our
readers think?
We
want to hear from you, our readers, on your experiences of outsourcing
in the area of customer and/or field service. What were the key
business drivers behind your decision to outsource? Any painful
experiences or lessons learned that you wish to share with other
readers? We will review all the responses and publish the most
interesting experiences (with the authors permission) in the next
issue of SBR!
Click
here to submit your input
White Papers
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February 2008, Directions
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Top Five Ways Service Organizations Can Go Green
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