Management Benefits

ClickMobile, the W6++ Platform, and the Mobility Studio all share the focus of enabling change through a drag and drop user interface and the configuration of parameters. The goal is to enable companies to rapidly deploy mobile solutions to every aspect of their mobile workforce, whether composed of technicians or crews on the job site, field managers, or executives on the road. The efficiency and quality delivered to every implementer minimizes the cost of the initial deployment, and further increase the agility of companies through deployment of functional changes to the field in days and weeks rather than months and years.

Cost Savings to Deploy and Maintain the Mobile Solution

ClickMobile follows in the tradition of ClickSoftware solutions, having enabled deployment across the world in most service sector industries, with the vast majority of requirements addressed via configuration – and not code. As a ClickMobile client, your own IT group has the ability to modify the functionality and layout of mobile applications; based on the drag and drop visual implementer’s environment that comes with Mobility Studio.

The ClickMobile Starter Kit is a full-featured, production ready mobile solution, representing the best practices of ClickSoftware’s more than 200 enterprise service operations. Where you need to deviate to meet specific business practices or policies, configuration enables deployment of the solution in a small fraction of the time traditional and competing mobile solutions take.

The result is a lower cost of initial deployment, earlier return on investment, and a lower total cost of ownership for all branches of your field workforce.

Agility to Adjust the Mobile Solution as Quickly as the Business

Every IT department experiences the completion of a deployment, only to find out that the business now wants a change in how they use their mobile solution. “Add the ability to up sell”, “show more customer information”, “allow the creation of orders from the field”, and “enable asset updates” are just a few of the typical requests that come with a deadline of “yesterday” – because business is competitive, and winning is often about being first.

ClickMobile’s extensive and flexible behavior enables IT organizations to keep the pace with the business by first enabling the configuration of a substantial level of the ‘off-the-shelf’ functionality. Further, IT organizations can use Mobility Studio to quickly modify mobile applications with pre-built Apps available from the ClickAppStore, or Apps developed and plugged in by the IT resources themselves.

Finally, whether deploying a native laptop ClickMobile solution or the HTML5+ edition of ClickMobile; deployment of changes is rapid and can be completed entirely from the field. ClickMobile for laptops comes with its own capabilities for updating user applications, with automated device management and user alerts for new capabilities. ClickMobile for HTML5+ requires even less as a web application, enabling instantaneous deployment of changes the next time a mobile field user access the application.

Aligned with the Latest Technology Now and Into the Future

The technology of smartphones, tablets, and even laptops is constantly changing and creating a near impossible obstacle for IT organizations to fully leverage the capabilities of the hardware available, or to ensure their software solutions even continue to be supported. ClickSoftware’s mobile solution supports virtually any device currently available, in addition to which any future device supporting the HTML5+ standard is supported for smartphones, tablets, or laptops. By offering a ‘native’ Microsoft Windows solution, as well as a web-based solution, ClickMobile provides a mobile solution that will work on today’s devices, as well as tomorrow's.

Different Roles and Resource Types on a Single Mobile Platform

Field technicians aren’t the only ones with mobile devices anymore. Supervisors, salespeople, executives, and others within the organization are discovering the benefits of mobile access to their work, just as they have mobile access to the Internet, their music, and everything personal. Finding, deploying, and then maintaining a different solution for different roles in the organization is the nightmare of many CIOs, and generally not a scalable way to address the problem.

ClickMobile uniquely supports multiple diverse roles within the same mobile solution, providing the individual features, information, and work flows needed for varying responsibilities in the organization. Whether a technician, a sales representative, or an executive – when speaking to a customer; the customer details must be immediately available and easily accessible. With the ClickMobile platform, the infrastructure and even the back office connectivity to the customer management system are available to each of these roles, in the context of their own activity. An example of role based visibility could include:

• Technician views only the customer’s name, address, and phone number to complete on site work
• Supervisor views customer details including their service history to handle an escalation
• Executive views customer details including revenue generated before lunch with a customer’s CEO

Supervisors, field managers, salespeople, and other semi-mobile members of the workforce also want the convenience of a desktop or laptop at the office or when working from home; but want it all to remain available when they are in the field – in a form that fits the constraints and need for portability that come naturally. ClickMobile can provide the mobile desktop these roles require, along with all of the back office connectivity needed to have the right information available at the right time. The W6++ platform enables enterprise mobility wherever the enterprise is.