Deployment to the Field

ClickSoftware’s experience in deploying enterprise workforce management solutions is unparalleled in the world. After more than 200 enterprise mobile deployments in leading service operations, our Professional Services organization brings tools and methodology that ensure success – and the earliest possible return on investment.

Because ClickMobile is a production-ready system as soon as it is installed (although not configured for a specific client), ClickMobile can be viewed in its working form days after a deployment begins, instead of months. ClickSoftware leverages this and its expertise with service best practices to employ a “WISIK” methodology – “When I See it, I Know it” – in which business users can see the mobile functionality in the context of their own scenarios. The result is that users can state their requirements in the context of looking at an application, instead of theoretical ideas drawn on a whiteboard or in a long document.

ClickSoftware’s WISIK methodology has been proven to reduce the time it takes to finalize requirements and design for a solution, as well as to ensure that the functionality delivered is actually what the users really “meant”, increasing acceptance.

Those companies that wish to take greater ownership of their deployment are encouraged to use Mobility Studio (included with ClickMobile) to make changes to their own application, and to follow the WISIK methodology. ClickSoftware offers complementary services for quality assurance, load testing, and advisory services which fill the gaps and guide mobile implementers to successful deployment.