The #1 Mobile Workforce Management Solution

Increase Productivity and Customer
Lifetime Value

Click Field Service Edge builds on more than 20 years of pioneering product development focused exclusively on optimizing field service. As the market-leading solution for the most demanding mobile field service management challenges, Click Field Service Edge propels rapid value with intelligent decision making delivered to users in real-time through automated context-based recommendations for service planning, execution and analysis that drives continuous improvement.

The solution connects service professionals to the business and customers with collaborative mobile tools that improve the experience for all stakeholders, with world class security, scalability, and performance for mission-critical service operations. Patented artificial intelligence transforms field service from reactive to predictive, while the richest mobility suite in field service elevates technicians to service professionals, making them positive brand ambassadors; transforming service into strategic engagements with customers that build loyalty, productivity and customer lifetime value.

Check out an overview of ClickSoftware's Field Service Management Software

Service Optimization and Artificial Intelligence
Improve Service Engagements


Optimize

Click Field Service Edge is designed to improve both the effectiveness and efficiency of all business roles in a service company; from your field staff to back-office users to top executives.

Our mobile workforce management software solutions incorporate business best practices, advanced decision-making algorithms and artificial intelligence that enable you to manage and optimize your entire service operation; before, during, and after the day of service.


Empower

ClickSoftware has always maintained a single focus: To empower service providers to optimize the value of every service interaction, while delivering superb experiences to your customers.

We help enterprise service organizations transform their field service business into a strategic engagement operation that provides competitive differentiation, improves customer satisfaction and drives new revenue streams.


Automate

Realize productivity gains while doing more with less; field service automation continually makes policy-driven recommendations in real-time, allowing your staff to choose the best decisions, particularly for emergency and priority challenges. Robust and intuitive reporting and analytics allow you to run your business with certainty through KPIs and metrics that you define based on your specific business needs. Patented technologies provide you with the intelligence you need, the control you require, and the speed to stay one step ahead of your customers and competition – shifting your service from reactive to predictive for incredible business value.

Optimize Your Entire Service Organization

While a service operation is ultimately measured by its performance on the day of service, our mobile workforce management solution helps you exceed your customers’ expectations throughout their service experience – transforming your employees into your company’s ultimate brand ambassadors.

  • Planning and Forecasting ensuring proper workforce coverage for your expected demand
  • Shift Management optimizing your employees’ availability to fit demand during the day of service
  • Scheduling and Dispatch assigning the right people to the right place, at the moment, for every customer or task
  • Mobility ensuring comprehensive interconnectivity is maintained when employees are in the field
  • Performance Measurement coupled with predictive and prescriptive analytics – identify improvement opportunities to ensure continuous improvement