Business Intelligence & Workforce Analytics

Performance Measurement

The mobile business intelligence and workforce analytics solution is designed with the unique challenges of field service.  Service executives keep well-informed of changing trends and in many cases mitigate problems before they get out of control.

I monitor field performance in real time and use graphs and charts to identify problems before they get out of hand.

ClickSoftware’s performance measurement solution provides full visibility of operational data that exist in the system - enabling decision makers to gain insights about the performance of their departments and to proactively manage them.

   

 

Analytics graph for Performance Measurement  Analytics for Workforce Performance 

Provide important insight into what's happening, and why. Instead of just pointing out problems, or potential problems, it enables the service organization to determine the causes. In addition, it provides a depth of current and historical data that allows the organization to take immediate corrective and preventative actions.

 

dashboard

  Dashboards for Visualizing KPI's

Dashboard views of the organization's KPIs enable managers to track performance and identify existing or potential problems.  Customize views to drill down through various performance levels and groups - territories, products, technicians, and customers. With Clicksoftware’s business intelligence and analytics tool, dashboard views are available on mobile phones. These dashboards enable managers to proactively pinpoint bottlenecks in the system before they get out of control.

 

reports

  Reports for Business Intelligence  

With just a few clicks, users can create, view and print current reports on field support logistics and can track service level indicators like resource travel, workload, utilization and "in jeopardy" management. This information can also be integrated with other operational systems and external data sources, including customer relationship management systems.

Monitor in Real Time

View high level details or drill-down to territory, time, customer and field resource details.

Take Corrective and Preventive Actions

Analyze your workforce to detect problems or potential problems early on and make decisions before they get out of control.

See What’s Happening, and Why

Use our mobile business intelligence solution to explore a broad and detailed picture of the root cause and effect of issues with a deep understanding of current and historical data.

Easy Implementation & Great Support

Our goal is to help your business intelligence and workforce analytics solution succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize and drive the value of your performance measurement software and optimize it higher with professionals that can help you through all the stages of your project – implementation, training, consulting and support.



How it Works

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Key Business Metrics to Measure your Service Business

Read the Business Paper

Resources

Brochure

Customer Stories

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