Management Team | ClickSoftware
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Meet the Management Team Behind ClickSoftware

We are a company in the service of service.

Our leadership team is dedicated to excellence in everything from product development to customer experience, accountability, and fostering a spirit of daring and innovation. ClickSoftware was founded in 1997 and built on the passion for optimizing decision support software. Today, with our proficient and talented management team, we wholeheartedly follow our mission statement to transform service to be a remarkable experience for customers, employees and organizations around the world.

Tom Heiser, Chief Executive Officer

Tom has more than three decades of operational and executive technology leadership experience, with a strong track record of organic and inorganic growth and cloud delivery. He’s a proven leader in implementing strategies and tactics focused on improving the overall customer experience. Before joining ClickSoftware, Tom was the interim-CEO at Arxan Technology, a TA Associates portfolio company. Prior to that, Tom served in operational and executive roles with EMC Corporation, including Executive Vice President of Cloud Strategies and Execution. There he filled key roles in driving significant growth to customers, employees, and revenue, while leading their Corporate Development Team.  Additionally, he served on the board of directors of Cyber-Ark Software, one of the most successful NASDAQ IPOs of 2014, and is very familiar with fast-pace growth Israeli technology companies. Tom holds a Bachelor’s degree in Accounting Information Systems from the University of Massachusetts Amherst.

Shay Gonen, Chief Financial Officer

Shay has over two decades of hands-on senior management experience in high-growth companies. Likewise, he has vast experience in managing and growing various functions including finance, operations, and product development. This is accompanied by an extensive track record of building and optimizing global business operations, strategy development, and mergers and acquisitions integration to augment organic growth. Before joining ClickSoftware, Shay served as the Senior Vice President and CFO of one of the business units of Verint Systems, based at their New-York HQ office. Prior to that, he served for nine years as a CFO of MRV Communications in California and as a General Manager of their Israeli operations. He also held various financial roles at Elbit Systems in Israel for 6 years. Shay holds a Bachelor of Science in Industrial Engineering from the Technion Israel Institute of Technology, and a Master’s in Finance and Accounting from Bar-Ilan University in Tel-Aviv, Israel.

Claudine Bianchi, Chief Marketing Officer

Claudine is a highly regarded, results-oriented senior executive with over 20 years of management experience in B2B technology marketing. Throughout her career she has built companies with aggregate exits close to $1 billion and averaging 7x return for investors. Before joining ClickSoftware, Claudine held executive marketing positions at various technology companies, including Forrester Research, Navisite (now part of Time Warner Cable), eCopy (now part of Nuance), MetaCarta (Nokia’s Mapping Platform), and Avid. Claudine holds a Bachelor’s degree in English from Dartmouth College.

Richard Collins, Senior Vice President, Global Sales

Richard brings to ClickSoftware over seven years of global sales experience and almost two decades of leadership experience. Before joining ClickSoftware, he served as Director of Global Sales at Achilles Group Limited, a leader in Supply Chain validation, compliance, audit, and mapping services. Prior to that he worked as Vice President Cloud at Symantec and various other senior positions in Computer Associates and Oracle. He holds a Bachelor of Business Studies in Computer Science and Strategic Management from Massey University.

Hagit Efrati, Vice President, Human Resources

Hagit has been with ClickSoftware since 2005, and served as Director of Global Human Resources until she was promoted. Before joining ClickSoftware, Hagit was Director of Human Resources in Israel Seed Partners, a venture capital firm. Throughout her career she has held various Human Resource positions in several startup companies. She has also served as a career consultant and an organizational consultant with leading Israeli companies. Hagit holds a Bachelor’s degree in Psychology from Hebrew University, as well as a Master’s in Occupational Psychology from Haifa University.

Sassi Idan, Senior Vice President, Products and Solutions

Sassi has years of experience in sales, design, development, and delivery of Workforce Management Solutions, as well as expertise in both the technical and business of service optimization. He has been with ClickSoftware since 1998, and established the ClickSoftware Solution Center to better serve customers by serving real-world business and technical challenges. Prior to his current role, he served as Vice President of the Solution Center. Sassi also served as a Solution Architect and Technical Manager at Click, successfully delivering projects of all sizes to customers in the United States, Australia and Europe. Before joining ClickSoftware, Sassi held various technical positions in IBM and several startups.

Udi Keidar, Vice President, Cloud Services

Udi has over 25 years of experience in the Hi-Tech and Enterprise Organizations, both in large corporations and start-ups, while holding a managerial position for the last 15 years. Before joining ClickSoftware, Udi served as the Vice President in the Global Strategic Sourcing (GSS) division of Amdocs, responsible for all GSS customers in EMEA and overseeing all Managed Service activities. Udi holds a Master of Business Administration in Finance and a Bachelor of Science in Computer Science and Mathematics—both from Tel Aviv University, Israel.

Danny Korach, Chief Technology Officer

Danny Korach was appointed as Chief Technology Officer in June 2016—a brand new role for the company. Danny has been with ClickSoftware since 1991, and has held several software development management positions, including managing the Engineering department. During his time at the company, he has been applauded for bringing our products to their recognized status today. Most recently, Danny served as Vice President of Research and Development. Prior to that, he was Director of Engineering and served as Chief Architect in that department. Danny holds a Bachelor of Science in Mathematics and Computer Science from Tel-Aviv University, Israel.

Sal Mahbouba, Senior Vice President, Global Services

Sal has experience working in several high-tech and service-oriented companies, where he led efforts to grow and transform each one on an international scale. He has proven leadership in spurring and sustaining growth, enhancing delivery performance and responsibility for all aspects of global service businesses.  Before joining ClickSoftware, he served as Senior Vice President of Global Services at Diebold, a Click customer. Prior to that, he served as SVP of Global Support Services at GXS, a former Francisco Partners held cloud-based company. He has also held leadership roles at Fujitsu, Oracle, and Avaya. Sal holds a Bachelor of Science degree in Mathematics from Al-Mustansiryah University, as well as a Master of Science in Computer Science at City University of New York.

Amit Monovich, Vice President, Research & Development

Amit has vast experience in leading global research and development organizations with various delivery models, including Cloud and On-Prem Products. Before joining ClickSoftware, Amit was General Manager and Vice President of Research and Development, Cloud Security Platform at CYREN. Prior to that, he served as Director of R&D at RSA (EMC), and he held several management positions at Amdocs, gaining experience in big data, analytics and machine learning. Amit holds a Bachelor of Science in Computer Science and Logistics from Bar-Ilan University.

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