Complex Service Work Whitepaper

Complex Service Work: Scheduling Technicians, Crews, and Physical Resources

An Aberdeen survey of 125 service executives conducted in April 2008 found that the top pressure faced by companies engaged in complex work is the need to complete projects on time. However, 35% of these same companies did not know or did not measure compliance with stated deadlines. As well, many low performing companies reported significant financial penalties for project slippage - paying out over 30 times more in fees than leading companies. This report studies how leading firms are using technology and optimizing processes to better manage complex work.


First Name:*
Last Name:*
Title/Position:*
Company Name:*
Email:*
Phone:*
Country:*
Yes, I would like to receive emails covering field service tips, know how and case studies:*