ClickRoster for Contact Centers

On Demand Webinar

ClickSoftware started its journey with a field service perspective that concentrates on mobile workforce with typical goals of reducing travel, and increasing productivity and efficiency.

But this focus is no longer restricted to the mobile workforce so the concept of enterprise-wide scheduling and planning simply encompasses other business units into the service chain, such as the contact center. The techniques involved in service chain optimization, forecasting, planning, shift planning, scheduling, communicating, and analyzing extends into non-mobile workforces too. You therefore have one enterprise-wide solution that caters for the needs of multiple business units that are mobile, static, or both.

This webinar will explore this concept in more detail and focus on a specific activity which is enterprise-wide shift planning and scheduling.


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ClickSoftware is the leading provider of automated workforce management solutions for the business enterprise, both for mobile and in-house resources. Our service management solutions provide organizations with end-to-end visibility and control of the entire service chain management by optimizing forecasting, resource capacity planning, shift and task scheduling, work order management, mobility and real-time management of resources and customer communications.

We enable the mobile enterprise workforce to become fully mobilized in every aspect of their business with mobile field service software, on a flexible Cloud or with an on-premises platform. Our products incorporate business best practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. ClickSoftware has been the choice of more than 200+ enterprise clients and leading analysts in the service sector.

ClickRoster for Contact Centers

On Demand Webinar

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