Capacity Reservation Whitepaper

Successfully Managing Your Service Levels Through Capacity Reservation

Capacity reservation is a proactive approach whereby the scheduling system allocates a certain amount of the resources' capacity to attend to specific service types. Organizations that follow this approach will meet their service level policy while keeping high resource utilization and will be able to predict a preferably accurate schedule. Having said that, it can be a challenge to achieve the right levels of capacity reservation; if you allocate the wrong capacities, you may find yourself with underutilization and/or a low service level.


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