The Impact of Location on Field Service

Demand from customers for improved service performance, in the form of faster service resolution and improved asset uptime is forcing service organizations to leverage location intelligence to appropriately allocate their field resources. Location data can be used to optimize the execution of service delivery while assisting firms in planning the allocation of their resources required for field service. Firms that have leveraged location intelligence have seen sizeable improvements to service response times, workforce utilization, and service profitability.

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