- The Real Time Service Enterprise
Speaker
Dr.Moshe BenBassat, CEO of ClickSoftware
Workforce optimization is front of mind for any service organization, particularly during a recession. Regardless of the industry, companies are working hard to maintain or improve service even as they are tightening their belts. It can be a colossal challenge to ensure workers in the field show up to service calls on time as customer demands increase and market conditions worsen. One effective approach in these economic times incorporates software that helps companies react in real time to schedule changes while providing the visibility to anticipate future events. During this podcast, BenBassat provides clear examples of how companies can use this technology along with proven methodologies to weather the storm and strengthen their overall service strategy.
In today's fast-paced technology world, a little knowledge goes a long way. The more you know about the latest technologies available in your field, the better equipped you are to serve your customers.