Badenova
"ClickSoftware's solution will enable our dispatchers to more consistently schedule the most appropriate technician for a job, which will greatly improve our customer service, as well as give us greater control over our costs."
- Matthias Nikolay, Badenova
Bell Canada
"We used to work in a reactive, trouble-based, world. Now we are proactively planning, scheduling and managing exceptions. Bell has gained tremendously, especially in tracking the actual productivity from task-based, technician and management reporting."
- Dave Wilder, Project Director
Bosch Communication Center
"ClickSoftware enables us to additionally increase the efficiency of our clients' Customer Service Management — particularly regarding service order and the scheduling and dispatching of service engineers. Moreover, the possibility to give binding commitments to an appointment increases customer satisfaction ensuring our clients benefit from long-term customer loyalty."
- Mr Schirrmann, Vice President, Bosch Communication Center
Direct Energy
"We are confident we will meet all of our commitments on any given day."
- Tom Cooper, Project Manager, Direct Energy
EnerCen
"When emergencies occur, we now immediately know who to dispatch. ClickSchedule identifies the engineer closest to the customer that also has the right skill set and immediate availability."
- Gijs van Kooten, Director Finance & ICT GSU/Enercen
EnergySouth
"Several people were concerned about not getting paper orders. Within one week, most of them were closing out their tickets with no problem. Now the original skeptical employees would not want to go back to the old way."
- Alan Hobbs, Director of Customer Service, EnergySouth
Fujitsu
"We aimed to synchronize the skills and parts required to achieve a first time fix within the SLA response required by the client."
- Malcolm Crone, BPR Manager, Fujitsu Services
Gaz Metropolitain Plus
"In addition to increasing the number of maintenance visits we complete each day, ClickSchedule helped make it possible to outsource our entire field-service dispatch function. This represents a tremendous cost-savings for the company."
- Yvan Lefebvre, Director of Information Technology, Gaz Metropolitain Plus
Knology
"Knology has a powerful focus on delivering customer enthusiasm and market growth, from providing efficient customer service and reliable field engineering — the combined support to the business from Clarify and ClickSchedule is helping us to achieve just that."
- Anthony Palermo, Sales Executive
Nashuatec
"Our evaluation process reduced a long list of 10 solutions to 2, then confirmed that the ClickSoftware integrated applications were the closest fit to our operational requirements, they scored highly in terms of ease of use, price and maintainability."
- Ad van den Wildenberg, Program Manager, Nashuatec Services Benelux
The Ohio Department of Commerce
"We have been able to improve our daily scheduling efficiency and resource utilization by over 25%."
- Dave Williamson, Superintendent Ohio Division of Industrial Compliance
Research Machines
"Considering we were the first implementation of scheduling multi-day, implementation jobs, the speed of implementation was incredible, a testimony to the excellent team-working between RM service personnel and ClickSoftware."
- Neal Denton, RM Programme Manager
Tomra
"Out of all the companies we looked at, we knew that we wanted ClickSoftware to play a key role, because of the real-time optimization in ClickSchedule."
"Only ClickSchedule provided us with the ability to define how to best meet our own customers' needs."
- Jerry Daniel, Regional Vice President, Service Tomra North America
VELUX
"Before deploying ClickSchedule, it was almost impossible for a dispatcher to schedule an appointment outside of their territory. But now this happens automatically — we make immediate, firm commitments to our customers."
- Uwe Paschke, Service Manager, VELUX Germany
Vodafone
"ClickSoftware aided the transition of our field service model from functional teams to geographic teams, which in turn helped increase our volume of work-without increasing the size of our workforce"
- Alan Peacock, Area Manager, Vodafone UK
Anglian Water Services
Badenova
Bell Canada
Bosch Communication Center
Direct Energy
EnerCen
EnergySouth
Fujitsu
Gaz Metropolitain Plus
Knology
Nashuatec
The Ohio Department of Commerce
Research Machines
Tomra
VELUX
Vodafone