
4 March 2010, Computer Weekly Lost BG contract triggers IT revamp at OnStream

29 January 2010, Utility Week Matching demand for customer service to human resourcing

29 January 2010, Computer Weekly Rok cracks scheduling problem

21 January 2010, Computing Magazine Q&A: Severn Trent Water CIO Myron Hrycyk Watered down IT budget drives new technology initiatives, says utility company chief

Dec 22nd, 2009, IT Director ClickSoftware Releases "Service Chain Optimization For Dummies"

December 9th, 2009, Computer Weekly Smart meters demand smart deployment

December 7, 2009, DestinationCRM.com ClickSoftware Unveils Standalone Mobility Suite

November 18th 2009, TMCnet Broadband Stimulus Q&A: The Hidden Toll on Telecom Providers

November 11th 2009, IndustryWeek Staying Ahead of the Aging Field Service Work Force

November 5th 2009, IT Business Edge Workforce Optimization Needs Higher Priority

October 21, 2009, AMR Research ClickSoftware Enhances Shift Scheduling With Acquisition of AiPoint

July 2009, Financial Times Online Improve service by spending on efficiency

July 2009, IT-Director Norwich Union to Streamline Field Operations with ClickSoftware

April 2009, m.Logistics Magazine How Scotia set about scheduling from scratch

July 2009, Security Systems News Apx invests in software

May 29th 2009, Personnel Today Workforce management tools: Plan of action

April 2009, Modern Utility Management Magazine A Holistic View: Real-time scheduling and optimisation helps Scotia Gas Networks transform its field operations

March 2009, Integrated Solutions The Field Service Paradox

January 21st 2009, CRM Magazine ClickSoftware Connects Field Service

January 15th 2008, Ragsdale's Eye on Service ClickSoftware's New Release Radically Improves the Customer Experience

January 2008, Boston Business Journal Growth, On Schedule

January 2008, Mobile Enterprise Magazine How Do You Choose The Right Mobile Device For Your Workers?

November 2008, Utility Products Preparing for Smart Meter Rollout

September 8th 2008, Telecom Asia Olympic Feats in Telecom

August 21st 2008, Computer Weekly Mobile workforce management technology meets Olympics challenge

August 15th 2007, Information Week Managing A Telecom Workforce

August 2007, Aberdeen Sector Insight Mid-Size Firms Lag Larger Counterparts in Service Efficiency

June 2008, TMCnet.com Tips for Greening Your Service

March 2008, Inbound Logistics Magazine Location-Based Services Put Efficiency on the Map

March 2008, Electric Energy Online Getting a charge out of service optimization

March 2008, Baseline Wiring the Beijing Olympics

February 2008, Directions Magazine Top Five Ways Service Organizations Can Go Green

February 2008, destinationCRM.com Enabling the Real-Time Service Enterprise Service optimization technology changes the dynamic.

January 2008, Wireless Week Getting Smart SLR

December 2007, EnergyPulse Scheduling Efficiency for Electric Utilities

December 2007, Integrated Solutions Magazine Automated Scheduling Smooths Workflow Worries

November 2007, Mobile Enterprise Magazine Best Buy: Improved Routing and Scheduling Results in Increased Productivity

October 2007, Utility and Automation T&D Scheduling a smart meter rollout

October 2007, Integrated Solutions Magazine The Age Of The Real-Time Service Enterprise

September 2007, Pipeline and Gas Journal Smart Scheduling for Smart Meters

August 2007, Directions Magazine Street-level Routing: Where the Rubber Meets the Road

July/August 2007, Electric Light & Power Balance of Power - The supply and demand of lineman minutes

April 2007, Maintenance Technology Magazine How To Change Like A Champ

January 2007, Integrated Solutions Magazine Field Force Automation Bolsters Service Techs' Efficiencies

January 25th, 2007 - IT Business Gaz Metro automates back end scheduling across mobile network

August 17, 2006 - An Article on Shift Planning Bedtime Story for Field Service Workers

August 4th, 2005 -- CRM Magazine Energizing Customer Relationships

July 29th, 2005 -- CIO Magazine Walk a Virtual Mile in the Dispatcher's Shoes

June 29th, 2005 -- CRM Today When Do You Allow Computers to Make Decisions for You?

April 27th, 2005 -- Network World Teaching Users that Change is Not Always Bad

April 23rd, 2005 -- Customer Interaction Solutions Of Jackpots And Jugglers, Making Service Optimization Work For You

April 15th, 2005 -- Service Management 365 Service tycoons play the game

April 5th, 2005 -- Directions Magazine Field Service Management - Where Logistics Meets Location Technology

February 16th, 2005 -- Service Management 365 Utility engineers set for service shake up

December 29th, 2004 -- MRO Magazine Intelligent Troubleshooting: The fine art of finding the cause of equipment problems gets a hand from 'smart' software using artificial intelligence

December 13th, 2004 -- CRM Magazine The Six Most Overlooked Customer Touch Points

December 10th, 2003 -- Industry Week Service And Maintenance Software Clicks

November 1st, 2003 -- Mobile Enterprise Magazine So Hot You're Cool, So Cool You're Hot

April 29th, 2003 -- Real Market Today - Expert Corner Can't Teach an Old Dog New Tricks

March 19th, 2003 -- Directions Magazine BC Hydro Integrates ERP solutions with GIS

January 1st, 2003 -- Internet World Managing the Algorithms of Time - An Interview with Anthony Palermo, VP Operations & Marketing, Knology

October 02nd, 2002 -- Field Force Automation Precious Mettle - Who says mining and manufacturing companies can’t be as technologically sophisticated as the next company?
