4 March 2010, Computer Weekly Lost BG contract triggers IT revamp at OnStream
29 January 2010, Utility Week Matching demand for customer service to human resourcing
29 January 2010, Computer Weekly Rok cracks scheduling problem
21 January 2010, Computing Magazine Q&A: Severn Trent Water CIO Myron Hrycyk Watered down IT budget drives new technology initiatives, says utility company chief
Dec 22nd, 2009, IT Director ClickSoftware Releases "Service Chain Optimization For Dummies"
December 9th, 2009, Computer Weekly Smart meters demand smart deployment
December 7, 2009, DestinationCRM.com ClickSoftware Unveils Standalone Mobility Suite
November 18th 2009, TMCnet Broadband Stimulus Q&A: The Hidden Toll on Telecom Providers
November 11th 2009, IndustryWeek Staying Ahead of the Aging Field Service Work Force
November 5th 2009, IT Business Edge Workforce Optimization Needs Higher Priority
October 21, 2009, AMR Research ClickSoftware Enhances Shift Scheduling With Acquisition of AiPoint
July 2009, Financial Times Online Improve service by spending on efficiency
July 2009, IT-Director Norwich Union to Streamline Field Operations with ClickSoftware
April 2009, m.Logistics Magazine How Scotia set about scheduling from scratch
July 2009, Security Systems News Apx invests in software
May 29th 2009, Personnel Today Workforce management tools: Plan of action
April 2009, Modern Utility Management Magazine A Holistic View: Real-time scheduling and optimisation helps Scotia Gas Networks transform its field operations
March 2009, Integrated Solutions The Field Service Paradox
January 21st 2009, CRM Magazine ClickSoftware Connects Field Service
January 15th 2008, Ragsdale's Eye on Service ClickSoftware's New Release Radically Improves the Customer Experience
January 2008, Boston Business Journal Growth, On Schedule
January 2008, Mobile Enterprise Magazine How Do You Choose The Right Mobile Device For Your Workers?
November 2008, Utility Products Preparing for Smart Meter Rollout
September 8th 2008, Telecom Asia Olympic Feats in Telecom
August 21st 2008, Computer Weekly Mobile workforce management technology meets Olympics challenge
August 15th 2007, Information Week Managing A Telecom Workforce
August 2007, Aberdeen Sector Insight Mid-Size Firms Lag Larger Counterparts in Service Efficiency
June 2008, TMCnet.com Tips for Greening Your Service
March 2008, Inbound Logistics Magazine Location-Based Services Put Efficiency on the Map
March 2008, Electric Energy Online Getting a charge out of service optimization
March 2008, Baseline Wiring the Beijing Olympics
February 2008, Directions Magazine Top Five Ways Service Organizations Can Go Green
February 2008, destinationCRM.com Enabling the Real-Time Service Enterprise Service optimization technology changes the dynamic.
January 2008, Wireless Week Getting Smart SLR
December 2007, EnergyPulse Scheduling Efficiency for Electric Utilities
December 2007, Integrated Solutions Magazine Automated Scheduling Smooths Workflow Worries
November 2007, Mobile Enterprise Magazine Best Buy: Improved Routing and Scheduling Results in Increased Productivity
October 2007, Utility and Automation T&D Scheduling a smart meter rollout
October 2007, Integrated Solutions Magazine The Age Of The Real-Time Service Enterprise
September 2007, Pipeline and Gas Journal Smart Scheduling for Smart Meters
August 2007, Directions Magazine Street-level Routing: Where the Rubber Meets the Road
July/August 2007, Electric Light & Power Balance of Power - The supply and demand of lineman minutes
April 2007, Maintenance Technology Magazine How To Change Like A Champ
January 2007, Integrated Solutions Magazine Field Force Automation Bolsters Service Techs' Efficiencies
January 25th, 2007 - IT Business Gaz Metro automates back end scheduling across mobile network
August 17, 2006 - An Article on Shift Planning Bedtime Story for Field Service Workers
August 4th, 2005 -- CRM Magazine Energizing Customer Relationships
July 29th, 2005 -- CIO Magazine Walk a Virtual Mile in the Dispatcher's Shoes
June 29th, 2005 -- CRM Today When Do You Allow Computers to Make Decisions for You?
April 27th, 2005 -- Network World Teaching Users that Change is Not Always Bad
April 23rd, 2005 -- Customer Interaction Solutions Of Jackpots And Jugglers, Making Service Optimization Work For You
April 15th, 2005 -- Service Management 365 Service tycoons play the game
April 5th, 2005 -- Directions Magazine Field Service Management - Where Logistics Meets Location Technology
February 16th, 2005 -- Service Management 365 Utility engineers set for service shake up
December 29th, 2004 -- MRO Magazine Intelligent Troubleshooting: The fine art of finding the cause of equipment problems gets a hand from 'smart' software using artificial intelligence
December 13th, 2004 -- CRM Magazine The Six Most Overlooked Customer Touch Points
December 10th, 2003 -- Industry Week Service And Maintenance Software Clicks
November 1st, 2003 -- Mobile Enterprise Magazine So Hot You're Cool, So Cool You're Hot
April 29th, 2003 -- Real Market Today - Expert Corner Can't Teach an Old Dog New Tricks
March 19th, 2003 -- Directions Magazine BC Hydro Integrates ERP solutions with GIS
January 1st, 2003 -- Internet World Managing the Algorithms of Time - An Interview with Anthony Palermo, VP Operations & Marketing, Knology
October 02nd, 2002 -- Field Force Automation Precious Mettle - Who says mining and manufacturing companies can’t be as technologically sophisticated as the next company?
In today's fast-paced technology world, a little knowledge goes a long way. The more you know about the latest technologies available in your field, the better equipped you are to serve your customers.