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ClickSoftware Videos


Featured Video

A Day in The Life with ClickMobile
Learn about everything your mobile workforce needs to be more efficient and productive. This video follows a service technician throughout the day as they work through tasks with the support of ClickMobile. See how ClickMobile’s Mobile Business Application is easy to configure and add functionality, modify the user interface, integrate to multiple back end systems, and more all within a powerful visual environment.



ClickConnect 2011 Customer Videos


Watch as our customers explain why customer service critical to their business.

Watch as our customers explain how they define mobility.

Watch as our customers explain how ClickSoftware impacts their customer's experience.

Watch as our customers explain why they attend ClickConnect.

Clickconnect Europe 2011 Presentations
View presentations from ClickSoftware’s annual European user conference ClickConnect. learn first-hand from our customers how to leverage best practices and processes in the field of mobile workforce management and hear top tips from the ClickSoftware experts:

Ricoh: Paul Rouse, Service Business Re- Engineering Department Manager and long standing ClickSoftware customer talks through their journey with ClickSoftware over the last 10 years.

OnStream: ClickSoftware Project Manager, Richard Sykes talks in detail about the OnStream implementation

Portugal Telecom: Manuel Rosa da Silva, Executive Board Member, talks about the organisations deployment of enterprise mobility solutions to their 4000 strong field workforce.

ClickSoftware Director of Mobility, Gil Bouhnick, discusses mobility over the last twelve months: New ClickMobile customers, large deployments, industry awards, new editions, features and overall capabilities. In this session, Gil will highlight some of these exciting developments.

 

CIO Magazine interview with Aviva
In this film, the editor of CIO Magazine interviews Alistair Campbell, Business Development and Change Manager at Aviva.

In the context of service excellence, Alistair discusses how Aviva streamlines field operations with integrated scheduling and mobility solutions.

CIO Magazine interview with Severn Trent Water
In an interview with the Editor of CIO Magazine, Myron Hrycyk, CIO of Severn Trent Water, discusses the organisation’s field force transformation programme, covering the deployment of scheduling solutions to almost 2,000 users, and how using this technology enables Severn Trent Water to provide premium quality service.

CIO Magazine interview with Sky
In a world of rising customer expectations, performance matters. Your service business needs to make the right decisions in real-time…stay in control…and make every minute count.

This 5 minute video provides a short overview of how ClickSoftware can help your service business achieve high performance.
CIO Magazine interview with OnStream
In this interview with the editor of CIO Magazine, Lois Trailor, Head of Supply Chain Planning at Sky, discusses how the organisation transforms the service experience with automated workforce management technology. In this interview Lois explains why service is a differentiating factor for the organisation in an otherwise competitive market. Learn how optimised shift planning can help to improve overall service delivery.

ClickSoftware Corporate Video
In a world of rising customer expectations, performance matters. Your service business needs to make the right decisions in real-time…stay in control…and make every minute count.

This 5 minute video provides a short overview of how ClickSoftware can help your service business achieve high performance.

Anglian Water Video 
2009 National Customer Service Award Winner, Anglian Water, discuss their service optimization journey in this video case study. In particular, this short film highlights how the organization has transformed their levels of service quality and service efficiency, achieving benefits including:

  • Increased service levels by 33%
  • Reduced average travel time by 20%
  • Decreased the works backlog by 95% in some process areas
  • Decreased overtime by 11%
  • 99.7% waste water compliance
Customer Interaction Management/ClickContact Video 
Find out how ClickSoftware's Customer Interaction Management solution, ClickContact, can help your organization put the management of the service experience into the hands of your customers.

By providing self-service appointment booking and updating over the Internet, automatic customer notifications, and the option for a post-service survey, the ClickContact solution adds value to every step of the service lifecycle.

Whether ordering a new TV, waiting for a dishwasher to be fixed or the Cable guy to arrive, booking an appointment can often times leave the customer to feel out of control and frustrated.

This six minute video illustrates how Wendy and Graham stay in control of the service experience with the help of ClickSoftware's ClickContact solution.

As a member of the ClickSoftware Professional Services Group, the Project Manager will be responsible for the successful implementation of the ClickSoftware Suite of products. This position requires good interpersonal and account management skills. The ideal candidate is extremely organized and comfortable in a multi-tasking environment.

Day in the Life with ClickSoftware Video/Product Demonstration Series
Discover how ClickSchedule provides field resource management, dynamic access to resource availability, decision support and absolute visibility. All this, while delivering the dispatcher a workstation tailored to their particular work-style and access rights. A dynamic Gantt chart, task list, interactive map and many other windows are all explored as part of the powerful dispatching tool.

Konica Minolta Case Study Video
In this video case study, Konica Minolta’s General Manager for Service & Support, Wolfgang Meurer, discusses the organizations results following their implementation of ClickSoftware’s ServiceOptimization Suite. In particular, Wolfgang discusses how the organization achieved a 24% increase in jobs per day and more than 50% decrease in dispatcher and planning costs.

Severn Trent Water Case Study Video
In this video case study, Severn Trent Water’s Customer Relations Director, Martin Kane, shares best practices and lessons learned from the their recent field force mobility deployment.

In this presentation, you will hear about Severn Trent Water’s:

  • Technology Selection Process
  • Implementation Methodology
  • Business Case Realization
  • Challenges & Lessons Learned
Vivint (formerly APX Alarm) Video Case Study Presentation
In this video case study, Vivint (formerly APX Alarm) Director of Field Service, Scott Taylor discusses the organization’s results and lessons learned from their implementation of ClickSoftware’s ServiceOptimization Suite.

In this presentation, you will hear about APX Alarm’s:

  • Technology Selection Process
  • Return on Investment
  • Challenges & Lessons Learned
Knology Video Case Study Presentation
In this video case study, Weldon A Feightner, Regional Vice President at Knology discusses how they improved the customer experience and reduced operating costs with ClickSoftware.

In this presentation, you learn about Knology’s:

  • Technology Selection Process
  • Customer Impact
  • Return on Investment ($2.8 Million in annual savings)
Xerox Video Case Study Presentation
In this video case study, Andy Huber, Manager, Systems Strategy & Technology at Xerox discusses how they leveraged automated scheduling for improved performance and productivity.

In this presentation, he will cover:

  • Business drivers behind why they chose to implement this type of technology
  • Selection Criteria
  • Challenges and lessons learned

The 'Storm' Tutorial
Find out how ClickSoftware's ServiceOptimization Suite can help your organization run at optimal

 efficiency: from demand forecasting, workforce and shift planning, to optimized scheduling and business analytics, learn how ClickSoftware can help your organization “weather any storm."

This 5 minute video tutorial illustrates how ClickSoftware’s suite of products work together to optimally deliver the information required for service organizations to make the best decisions during both extreme and normal conditions. Imagine how well it can work for you!

(Note: you may be directed to download a Flash viewer)