Webinars
Scheduling
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When managing a field service business, a number of critical factors in field workforce management must be considered on a daily basis ensuring that enough workers, with the right skills, are in the right place at the right time, and that crews or individuals are properly equipped and staffed to meet assigned workloads. Failure to do so can have a significant impact on costs, revenues, customer service levels and regulatory compliance. Real-time service businesses leverage technology solutions to assist with forecasting, planning, rostering, scheduling, and communications. These solutions provide managers more visibility into the entire service cycle driving intelligent decision making and leading to an improved customer experience. |
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Listen to this free webinar: ‘A satisfied and happy customer – the next growth engine’ that covers the challenges of a market driven by customer needs. |
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Every business focuses on and measures revenue. Every business focuses on profit and loss. But when it comes to your service business, how do you measure the efficiency of your operation and the quality of service that you are providing for your customers? More importantly, how do you then use this data to drive more informed business decisions? |
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This webinar, the first in a two part series, examines the strategic decisions that need to be taken to ensure you have the right number of people, in the right place, with the right skills. |
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This webinar, the second in a two part series, explores the decisions that need to be taken in real-time to ensure you can effectively respond to a dynamic service environment and meet the needs of rising customer expectations. |
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Technology is an enabler to both success and failure. This thought-provoking webinar examines both aspects. |
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Learn how the requirement to manage a field workforce effectively and meet service and cost expectations is now supplemented by a need to meet environmental targets. |
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This webinar reviews field force scheduling and mobility for the Indian telecommunications industry. |
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This webinar explores the potential use of interactive scheduling, reporting, and mobility solutions to get dynamic access to your resources and optimize the allocation of assets to meet your operational goals. |
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Joseph Conti from SCE discusses the SCE planning philosophy and the decision to automate the forecasting and planning process. |
Mobility
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Watch to Sumair Dutta, Research Director at Aberdeen Group speak about best practices for service management, customer support and field service, and the current state of affairs and how organizations are facing field service improvements, are working in enhancing productivity for social, mobile and cloud service offerings. |
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Mobile Analyst Kevin Benedict with steaming hot data on the importance of mobility to your company. With a major numbers of pollsters responding that mobility is critical to their success, Kevin will talk about the changes needed in the business world to support the mobilizing enterprise and what it takes to become a real-time mobile enterprise. |
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The Service Council welcomes featured case study and guest speaker, Matt Yasinchuk, Dispatch Manager, Integrated Resource Manager at FortisBC, a leading provider of electricity, natural gas, propane and integrated energy solutions (such as geothermal and district energy) to approximately 1.1 million customers in more than 135 communities, approximately 22% of the total energy consumed in British Columbia, Canada. A Q&A session with The Service Council and Case Study speaker will immediately follow the presentation(s). |
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During this webinar, Mobility and SMAC Analyst, Kevin Benedict and ClickSoftware’s VP of Service Optimization Strategies, Mike Karlskind will share their insights into the role big data will play with the real-time enterprise, mobile strategies and field services. |
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This webcast is the first in a series of three and focuses on the top drivers (and challenges) that define the path forward that users will likely face in the identification, selection, evaluation and assessment of alternative Mobile Workforce Management solutions. |
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Mobility Analyst Kevin Benedict will discuss his new Mid-Year Enterprise Mobility Survey 2012 report, and how companies are using mobility to drive business visibility, which leads to a faster operational tempo, better real-time and data-driven decision making, reduced expenses and better customer service. Accompanying Kevin will be Stewart Hill, ClickSoftware’s Director of Product Marketing. Stewart will outline how the latest trends that Kevin presents are now embedded in the current enterprise mobile solutions. |
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During this webinar, Mobility Analyst and Strategy Consultant Kevin Benedict shares new innovations in mobile technologies for organizations to consider and implement as a part of their mobility strategy. |
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In this webinar, ClickSoftware's Director of Mobility, Gil Bouhnick, will reveal his insider tips to help you find your way to mobility success. |
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Discover in this webinar how ClickSoftware has created a step change in mobile enterprise applications by combining years of mobile application experience with the latest functional and technical developments. |
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Gil Bouhnick, Director of Mobile Solutions at ClickSoftware, examines 10 Costly Mistakes you should avoid when selecting and implementing your mobility solution. |
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Part 3: The Future for Utilities: Pervasive Mobility in the Smart Grid Age. |
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Part 2: Beyond Paperless - Mobility for Asset Management, Crew Management, and Safety. |
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Utilities are experiencing rapidly changing field mobility requirements as they race to keep up with constant change in the industry. Part 1: The Paperless World - Automated Work Dispatch and Field Reporting. |
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Mike Karlskind, Senior Business Analyst at ClickSoftware, discusses how to squeeze optimal value from your mobile workforce and increase customer loyalty. |
Small-to-Medium Business
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This webinar is targeted at field service organizations, who are seeking to improve benchmark rankings. |
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Small and Mid-Sized organizations (SMBs) are looking to differentiate themselves via improved service and support. In Aberdeen's State of Service Management research for 2012, more than 80% of SMBs indicated that they were paying greater attention to service due to a challenging economic and competitive landscape. |
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