Multimedia

• Episode 1: The Day Begins

Discover how ClickSchedule provides field resource management, dynamic access to resource availability, decision support and absolute visibility. All this, while delivering the dispatcher a workstation tailored to their particular work-style and access rights. A dynamic Gantt chart, task list, interactive map and many other windows are all explored as part of the powerful dispatching tool.

• Episode 2: Task in Jeopardy

Watch how ClickMobile saves the day with real time decisions resulting in increased productivity, reduced travel and administrative costs while increasing customer and field resource satisfaction. Witness real time communication with daily tasks being dispatched to the mobile device and updated by the field resources. Parts, tools, maps, billing, timesheets are all covered and see how ClickMobile saves time and paperwork for both the field and in the office. Late finish? Next task in jeopardy? See how ClickSchedule solves scheduling challenges while ensuring compliance with all scheduling rules and the best possible use of available resources.

• Episode 3: Mid-Morning Crunch

Watch how ClickSchedule seamlessly integrates with a host system such as CRM, ERP, legacy or any other system. See how appointment options are returned to the customer immediately, based on actual real-time availability of field resources. Learn how ClickContact can increase customer satisfaction by interacting with the customer using voice, email or SMS. Monitoring and reporting are crucial to any service organization, discover how the service manager uses the online business monitor to track common KPIs and uses ClickAnalyze to generate Real time operational reports. Using online reporting the manager can uncover existing or potential problems and take targeted actions to minimize the impact.

• Episode 4: Unexpected Events

Watch how Service Optimization enables you to dynamically respond to unexpected events - emergency tasks, employee absences and traffic updates. Short SLA (Service Level Agreement) task? See how ClickSchedule handles in-day high priority tasks by automatically shifting jobs around to accommodate higher priority tasks while still meeting outstanding commitments. Unexpected absences? See how ClickSchedule automatically and seamlessly reschedules all tasks to other available resources while ensuring compliance with all scheduling rules. No resource availability? Learn about the various decision support scheduling tools that ClickSchedule offers the dispatchers, including use of contractors and the contractor's web portal. See how ClickLocate uses location based services in order to schedule emergency tasks to the closest resource by receiving the real time current location of each field resource.

• Episode 5: End of the Day

Watch how Service Optimization assists the managers do the aftermath and improve. At the end of the day, the manager produces various reports in order to analyze the day. Service quality, travel cost, on time arrivals, utilization and alerts are part of the reports list. See how ClickAnalyze provides the manager accessibility to all this data , while providing a simple but powerful interface, including access control, data filtering and automatic tools. Using online reporting the manager can uncover existing or potential problems and take targeted actions to minimize the impacts. Learn how the non-mobile field resources can access their daily schedule from ClickAnalyze using a web browser, from the office or home.