Vivint
"The entire company senior management, the scheduling staff, sales, the field-service team and the IT staff is behind our field service optimization initiative 100 percent. The combination of ClickSoftware technology and expertise has allowed us to dramatically decrease our service costs while improving the quality of services we deliver to our customers."
- JT Hwang, CTO
Vivint |
OnStream, a National Grid Company
"We have been taking advantage of mobile technology for many years. We are confident that the features and functionality of ClickSoftware mobile field service platform will allow us to take the next step to mobilizing our field workforce and build towards providing a truly customer centric approach."
- Sharon Rodriguez, Managing Director
OnStream, a National Grid Company |
Diebold
"Even a very small improvement in efficiency of maybe a quarter to a half a percent could save us roughly 1,000 miles per day, which has a huge cost implications."
- Dwight Jellison, Service Delivery Team
Diebold |
Pacific Gas & Electric
"By working closely with ClickSoftware, we could see that ClickSchedule would help us with our immediate scheduling need, which was to acquire the ability to schedule our 1,500 crews from the two centralized offices, but just as importantly, we also looked to the future. The other ServiceOptimization Suite components all integrate easily with ClickSchedule, and will prove beneficial down the road when we start forecasting to a great extend; ClickSoftware essentially provided a solution we can grown into."
- Jerry Olson, IT Client Portfolio Lead
Pacific Gas & Electric |
Southern California Edison
"It was a tough selection process, but it had to be, we wanted the best. We graded each solution based on a set of key criteria and ClickSoftware was the clear winner."
- Evangeline Torres, Senior Project Manager, Business Process & Technology Integration
Southern California Edison |
Unisys
"In these two biggest areas of dispatch work for our business, where techs are driving miles, and where we had lots of people doing the scheduling, we have been very successful using ClickSoftware and finetuning our process to reach our goals."
- Steve Moore, Director of Operations
Unisys |
Skanska
"We purchased ClickSoftware to drive the efficiencies our clients now expects. It gives our clients the confidence that our engineers all arrive at the right time, with the right skills and the right information to get the job done first. It also provides us with a workforce management platform from which we can drive significant organizational efficiencies."
- Boyd Neal, Business Systems Manager
Skanska |
KinCare
"Ultimately the organizations that attain long term success in the industry, will be the ones that have the processes and technologies in place to better manage their staff and ClickSoftware has gone a long way in helping us achieve that goal."
- Jason Howie
KinCare |
DIRECTV
"We are trying to match the business value proposition of providing exceptional service to our customers for installation and service calls with a technology solution. We feel ClickSoftware is the technology choice to deliver this value to our our customers."
- Frank A. Palase, Senior Vice President, IT Strategy & Innovation for California-based DIRECTV
DIRECTV
|
ETSA Utilities
"ClickSchedule gives us a single point of reference for scheduling operations. Before, the information was disjointed, and we didn't have a good frame of reference for making scheduling decisions. We now have one repository that lets us schedule jobs in order of importance. Since deploying ClickSchedule [in 2007], we've experienced improvements in workforce productivity and efficiency."
- Steve Brooks, Business Analyst
ETSA Utilities |
Konica Minolta
"ClickSoftware were the only shortlisted supplier that provided us with a list of reference sites similar to our own business where we could choose who we called and then visit the client by ourselves. From that moment the facts were backed up by a good feeling about ClickSoftware. We concluded that ClickSoftware provided the lowest risk option, whilst also providing the greatest potential for reward."
- Wolfgang Meurer, General Manager Service and Support in Germany
Konica Minolta |