Case Studies

 


Anglian Water Services

Discover how Anglian Water Services transformed their service delivery process.

Badenova

Everything in its right place: Efficient appointment booking and resource planning at Badenova

Beeper

Beeper Improves Call Centre Operations with ClickSoftware

Bell Canada

Bell Canada Improves Control Over Cost of Doing Business

Bosch Communication Center

Bosch Communication Center Improves Call Center Productivity by 50%

Diebold

Diebold Improves Service and Reduces Costs with Real-Time Optimized Scheduling

Direct Energy

Direct Energy Reduces Dispatch Labor by 70%

EnerCen

ClickSchedule Increases Customer Visits Per Day While Reducing Emergency Response Time at EnerCen

EnergySouth

EnergySouth Reduces Emergency Response Times by 50%

ETSA Utilities

Managing all Work in One System Drives Productivity Improvements for ETSA Utilities

Gaz Metropolitain Plus

Gaz Metropolitain Plus Improves Productivity by 50%

KinCare

KinCare Revolutionizes the Australian Homecare Market with ClickSoftware

Knology

Knology Improves Its First Time Fix Rate

Konica Minolta

Konica Minolta Increased Field Engineer Productivity and Improved Customer Service

Nashuatec

Nashuatec Wins More Lucrative SLA Contracts

Networkfleet

Networkfleet Drives Operational Improvement with Mobile Workforce Automation Solution from ClickSoftware

Orkuveita Reykjavikur

Orkuveita Reykjavikur Achieves Better Utilization of the Workforce, Equipment and Parts

The Ohio Department of Commerce

The Ohio Department of Commerce Improves Productivity by 25%

Scotia Gas Networks

Scotia Gas Networks Transforms Field Operations with Real-Time Scheduling and Optimization

Southern California Edison

Southern California Edison Uses ClickSoftware to Help Deliver a $9 Billion Capital Restructuring Program

Telekom Austra

Telekom Austria Transforms Service Delivery with Optimized Workforce Management

Tomra

ClickSchedule Enables Tomra to Optimize Service Scheduling

Unisys

Unisys Drives Significant Productivity Improvements While Reducing Costs with Optimized Scheduling

Vodafone

Vodafone UK Increases Volume of Work without Increasing Size of Field Workforce

Featured Case Study

Diebold

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"When emergencies occur, we now immediately know who to dispatch...

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Severn Trent Water

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