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Case Studies

 

Anglian Water Services
Discover how Anglian Water Services transformed their service delivery process.
Badenova
Everything in its right place: Efficient appointment booking and resource planning at Badenova
Beeper
Beeper Improves Call Centre Operations with ClickSoftware
Bell Canada
Bell Canada Improves Control Over Cost of Doing Business
Bord Gais
Bord Gais increases capacity and improves customer service with ClickSoftware.
Bosch Communication Center
Bosch Communication Center Improves Call Center Productivity by 50%
Diebold
Diebold Improves Service and Reduces Costs with Real-Time Optimized Scheduling
Direct Energy
Direct Energy Reduces Dispatch Labor by 70%
EnerCen
ClickSchedule Increases Customer Visits Per Day While Reducing Emergency Response Time at EnerCen
EnergySouth
EnergySouth Reduces Emergency Response Times by 50%
ETSA Utilities
Managing all Work in One System Drives Productivity Improvements for ETSA Utilities
Gaz Metropolitain Plus
Gaz Metropolitain Plus Improves Productivity by 50%
KinCare
KinCare Revolutionizes the Australian Homecare Market with ClickSoftware
Knology
Knology Improves Its First Time Fix Rate
Konica Minolta
Konica Minolta Increased Field Engineer Productivity and Improved Customer Service
Nashuatec
Nashuatec Wins More Lucrative SLA Contracts
Networkfleet
Networkfleet Drives Operational Improvement with Mobile Workforce Automation Solution from ClickSoftware
Orkuveita Reykjavikur
Orkuveita Reykjavikur Achieves Better Utilization of the Workforce, Equipment and Parts
The Ohio Department of Commerce
The Ohio Department of Commerce Improves Productivity by 25%
Pacific Gas & Electric
Pacific Gas & Electric Shifts Crew Assignments to Meet Customer needs with Help from ClickSoftware
Scotia Gas Networks
Scotia Gas Networks Transforms Field Operations with Real-Time Scheduling and Optimization
Southern California Edison
Southern California Edison Uses ClickSoftware to Help Deliver a $9 Billion Capital Restructuring Program
Telekom Austria
Telekom Austria Transforms Service Delivery with Optimized Workforce Management
Tomra
ClickSchedule Enables Tomra to Optimize Service Scheduling
Unisys
Unisys Drives Significant Productivity Improvements While Reducing Costs with Optimized Scheduling
Vivint
Vivint Improves Customer Service and Delivers Substantial Operational Savings with Automated Scheduling and Mobility Solution
Vodafone
Vodafone UK Increases Volume of Work without Increasing Size of Field Workforce
VELUX
VELUX uses ClickSchedule to Breakdown Information Barriers and Improve Customer Service

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Diebold

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"When emergencies occur, we now immediately know who to dispatch...

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Severn Trent Water

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