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8/23/2010
5 tips for keeping your cool when heat waves strike
Heat waves are typically expected. Unfortunately, the location and timing of the resulting power outages aren’t predictable — making it impossible to know what will be needed to get the lights, air conditioners, fans and refrigerators back online.
It may seem that all you can do is wait for an outage to strike. Not so. With these 5 tips, you can have the right number of workers, with the right skills, in the right places, at the right time — a surefire way to stay cool when the heat is on.
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7/22/2010
TMCnet.com
TELUS Extends Contract for ClickSoftware Service Optimization Suite
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4/17/2010
smallbiztechnology.com
When Home Depot and WalMart Are Your Competitors Can You Still Effectively Compete?
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4/12/2010
CNN Money.com
Stop laying off customer service workers! Smart use of software can eliminate 'cable guy syndrome,' and save jobs.
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1/29/2010
Utility Week
Matching demand for customer service to human resourcing
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1/21/2010
Computing Magazine
Q&A: Severn Trent Water CIO Myron Hrycyk Watered down IT budget drives new technology initiatives, says utility company chief
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12/22/2009
IT Director
ClickSoftware Releases "Service Chain Optimization For Dummies"
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11/11/2009
IndustryWeek
Staying Ahead of the Aging Field Service Work Force
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10/21/2009
AMR Research
ClickSoftware Enhances Shift Scheduling With Acquisition of AiPoint
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7/1/2009
IT-Director
Norwich Union to Streamline Field Operations with ClickSoftware
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8/21/2008
Computer Weekly
Mobile workforce management technology meets Olympics challenge
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6/1/2008
TMCnet.com
Tips for Greening Your Service
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3/1/2008
Baseline
Wiring the Beijing Olympics
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2/1/2008
destinationCRM.com
Enabling the Real-Time Service Enterprise Service optimization technology changes the dynamic.
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1/25/2007
IT Business
Gaz Metro automates back end scheduling across mobile network
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1/1/2007
EnergyPulse
Scheduling Efficiency for Electric Utilities
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7/29/2005
CIO Magazine
Walk a Virtual Mile in the Dispatcher's Shoes
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6/29/2005
CRM Today
When Do You Allow Computers to Make Decisions for You?
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4/27/2005
Network World
Teaching Users that Change is Not Always Bad
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4/5/2005
Directions Magazine
Field Service Management - Where Logistics Meets Location Technology
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12/13/2004
CRM Magazine
The Six Most Overlooked Customer Touch Points
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