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3/26/2012
Drive Less and Do More
Since 2009 the cost of fuel has nearly doubled, and a typical business trying to organize a mobile workforce is facing additional annual fuel costs of several thousands of dollars per year – continually increasing with rising fuel costs.
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12/21/2011
Prediction: The last days of mobility
Mobility is part of our everyday life. It is already incredibly powerful, and it seems to becoming even more so every day, with new uses, sleeker gadgets, and new contributions to just anything that we do.
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10/1/2011
Field Service Embraces New Mobile Devices
No one doubts the value of using a rugged mobile computer for field service and maintenance applications. Semi rugged and consumer-grade devices, however, are slowly infiltrating what was once the domain of specialized, rugged computers.
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8/2/2011
Mobile Workforce Optimization: Missteps to Avoid
According to Weldon Feightner, regional VP of Knology, there are seven keys to success in the service industry: time tools, training, expectations, accountability, communication, and visibility.
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7/5/2011
Improving Field Operations with Technology
ClickSoftware's Vice President of Global Marketing Simon Morris discusses the introduction of operational technology that enables constant business improvements
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6/23/2011
New thinking for a new landscape
ClickSoftware's Vice President of Global Marketing Simon Morris discusses improving frontline services in public sector
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6/16/2011
Severn Trent Water CIO’s Strategy Update
During this interview, the CIO discusses the new headquarters that the utility company was building for itself and how he as the CIO had been involved in its development.
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4/26/2011
Skanska’s Field Force Goes to Work on an Apple
An overview of the leading construction group Skanska and their decision to introduce a new mobile workforce management system from ClickSoftware, it decided to run it on Apple mobile phones and tablet computers
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4/5/2011
ERP, Services, Telephony and Mobile
Will software vendors see the new opportunity or will they continue to view cell phones as phones and not as business process change agents?
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3/21/2011
Optimization Then & Now: Going Mobile
Dr. Moshe BenBassat, CEO of ClickSoftware discusses how mobile workforce management can optimize a business’s physical and human resources.
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2/28/2011
Stepping Stones to Better Solutions
Simon Morris, Vice President for Global Marketing at ClickSoftware, on why mobile clients are just stepping stones to better solutions.
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9/21/2010
The Times Newspaper
21st Century Workforce - New Ways of Working
ClickSoftware and Rok PLC are featured on Page 11
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9/15/2010
IT-Director
Bank Leumi Optimises Staff Rotation with ClickSoftware
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8/23/2010
5 tips for keeping your cool when heat waves strike
Heat waves are typically expected. Unfortunately, the location and timing of the resulting power outages aren’t predictable — making it impossible to know what will be needed to get the lights, air conditioners, fans and refrigerators back online.
It may seem that all you can do is wait for an outage to strike. Not so. With these 5 tips, you can have the right number of workers, with the right skills, in the right places, at the right time — a surefire way to stay cool when the heat is on.
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7/22/2010
TMCnet.com
TELUS Extends Contract for ClickSoftware Service Optimization Suite
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4/17/2010
smallbiztechnology.com
When Home Depot and WalMart Are Your Competitors Can You Still Effectively Compete?
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4/12/2010
CNN Money.com
Stop laying off customer service workers! Smart use of software can eliminate 'cable guy syndrome,' and save jobs.
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1/29/2010
Utility Week
Matching demand for customer service to human resourcing
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1/21/2010
Computing Magazine
Q&A: Severn Trent Water CIO Myron Hrycyk Watered down IT budget drives new technology initiatives, says utility company chief
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12/22/2009
IT Director
ClickSoftware Releases "Service Chain Optimization For Dummies"
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11/11/2009
IndustryWeek
Staying Ahead of the Aging Field Service Work Force
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10/21/2009
AMR Research
ClickSoftware Enhances Shift Scheduling With Acquisition of AiPoint
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7/1/2009
IT-Director
Norwich Union to Streamline Field Operations with ClickSoftware
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8/21/2008
Computer Weekly
Mobile workforce management technology meets Olympics challenge
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6/1/2008
TMCnet.com
Tips for Greening Your Service
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3/1/2008
Baseline
Wiring the Beijing Olympics
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2/1/2008
destinationCRM.com
Enabling the Real-Time Service Enterprise Service optimization technology changes the dynamic.
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1/25/2007
IT Business
Gaz Metro automates back end scheduling across mobile network
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1/1/2007
EnergyPulse
Scheduling Efficiency for Electric Utilities
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7/29/2005
CIO Magazine
Walk a Virtual Mile in the Dispatcher's Shoes
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6/29/2005
CRM Today
When Do You Allow Computers to Make Decisions for You?
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4/27/2005
Network World
Teaching Users that Change is Not Always Bad
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4/5/2005
Directions Magazine
Field Service Management - Where Logistics Meets Location Technology
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12/13/2004
CRM Magazine
The Six Most Overlooked Customer Touch Points
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