Job Scheduling & Dispatch Software

Job scheduling & dispatch

Job scheduling and dispatch software utilizes built-in scheduling criteria to automate much of the scheduling process.  Parameters such as resource details, work data, and scheduling policies can be created, deleted, or modified as needed.  The service dispatch software schedules according to predefined service policies, and guides scheduling personnel in making scheduling decisions that comply with or override these policies, as appropriate.

I get daily service schedules automatically built with the best possible scenarios, plus up-to-the-second renewals that keep the schedule optimized as the day progresses.

ClickSoftware’s service schedule and dispatch software is an enterprise solution that provides a more efficient and effective way of scheduling service personnel and other field resources.  Begin the day by running a final optimization program on the schedule for any last minute changes.  This produces a compact, dense schedule with minimal travel, minimal white spaces, and minimal overtime.  During the day, the in-day optimization takes over and optimizes the schedule with up-to-the-second information from field and customers.  The software will make automatic decisions whenever the actions it is taking are consistent with your business rules and optimization goals.  When in doubt, it will defer final decisions to the scheduler. 

Real-Time Optimization

Respond immediately to changes to reduce delays and improve service levels.

Build Realistic Routes

Predictive time-of-day traffic patterns and street-level-routing break down into travel segments for precise scheduling.

Leverage Historic Data

Use historical job duration data from individual engineers or their tasks for more accurate schedules.

Full Range of Automation

From manual to fully automated including human override on automated functions when necessary.

Factor in Business Rules

Optimize schedules using specific business objectives and existing business processes.

Dispatch to Mobile Devices

Dispatch work to mobile devices and receive real-time progress updates.

How It Works


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From Our Customer

Easy Implementation & Great Support

Our goal is to help your job scheduling solution succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize and drive the value of your service scheduling and dispatch software and optimize it higher with professionals that can help you through all the stages of your project – implementation, training, consulting and support.

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