Job scheduling and dispatch software utilizes built-in scheduling criteria to automate much of the scheduling process. Parameters such as resource details, work data, and scheduling policies can be created, deleted, or modified as needed. The service dispatch software schedules according to predefined service policies, and guides scheduling personnel in making scheduling decisions that comply with or override these policies, as appropriate.
ClickSoftware’s schedule and dispatch solution is an enterprise application that provides a more efficient and effective way of scheduling service personnel and other field resources. Begin the day by running a final optimization program on the schedule for any last minute changes. This produces a compact, dense schedule with minimal travel, minimal white spaces, and minimal overtime. During the day, the in-day optimization takes over and optimizes the schedule with up-to-the-second information from field and customers. The software will make automatic decisions whenever the actions it is taking are consistent with your business rules and optimization goals. When in doubt, it will defer final decisions to the scheduler.
Respond immediately to changes to reduce delays and improve service levels.
Time-of-day traffic patterns and street-level-routing break down into travel segments for precise scheduling.
Use historical job duration data from individual engineers or their tasks for more accurate schedules.
From manual to fully automated including human override on automated functions when necessary.
Optimize schedules using specific business objectives and existing business processes.
Dispatch work to mobile devices and receive real-time progress updates.
Our goal is to help your job scheduling solution succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize and drive the value of your service scheduling and dispatch software and optimize it higher with professionals that can help you through all the stages of your project – implementation, training, consulting and support.
ClickSoftware gives us a leg-up against the competition by providing us with the total utilization of resources and visibility into the location of field technicians, their skill sets, and their job schedules, allowing us to respond to customer demands faster and more efficiently.
Jimmy Byrd, President of LTS
We wanted partners with experience in the scheduling and mobility challenges of other industries so that they could apply lessons already learned to our situation. The combination of ClickSoftware technology and expertise has allowed us to dramatically decrease our service costs while improving the quality of services we deliver to our customers.
JT Hwang, Chief Technology Officer, Vivint
By implementing Click, we are integrating the operation that pulls the work together with the work crews far more efficiently and far more dynamically.
Myron Hrycyk, CIO, Sevren Trent Water PLC
We are confident that the features and functionality of ClickSoftware mobile field service platform will allow us to take the next step to mobilizing our field workforce, and build towards providing a truly customer centric approach.
Sharon Rodriguez, Managing Director, OnStream
Even a very small improvement in efficiency of maybe a quarter to a half a percent could save us roughly 1,000 miles per day, which has huge cost implications.
Dwight Jellison, Service Delivery Team, Diebold
In addition to increasing the number of maintenance visits we complete each day, ClickSchedule helped make it possible to outsource our entire field-service dispatch function. This represents a tremendous cost-savings for the company.
Yvan Lefebvre, Director of Information Technology, Gaz Metropolitain Plus
The organizations that attain long term success in the industry, will be the ones that have the processes and technologies in place to better manage their staff and ClickSoftware has gone a long way in helping us achieve that goal.
Jason Howie, KinCare