Drive an engaged customer relationship that delivers loyalty through personalized interactions, efficient appraisals, and rapid claims.

In such a highly competitive and price sensitive industry as insurance, customer experience directly effects customer retention.  ClickSoftware’s solution for insurance empowers customers to initiate claims from wherever they are, and whenever they want. First notice of loss (FNOL) is an emotionally charged time for a customer. Adjusters must respond quickly, with the correct forms and information on their mobile device, ensuring they are able to spend time cultivating customer relationships. 


ClickSoftware enables insurance companies to expedite customers’ appraisals and claims in a consistent manner for every customer and every claim. Travel, agent and adjuster time, and estimating are executed at minimal cost, making a financially efficient carrier.

Increase Customer Engagement

Provide multiple channels for customers to report losses, set appointments, and receive notifications, whenever and wherever they want.

Speed Claims Processing

Optimize adjuster response for faster claims from FNOL to settlement.

Streamline Catastrophe Deployments

Quickly mobilize internal and partner adjusters to effected areas, enable web-based mobility for any resource, and automatically reschedule low priority work.

Start Policies Earlier

Complete more policies faster with optimized appraisal scheduling and mobile forms for collection of critical data on insured people and property.

Reduce Loss Adjustment Expense

Shrink travel and vehicle costs for field claims, and ensure drive-ins and DRP’s are properly utilized.

Increase Gross Profit

Deliver a positive claims experience driving customer renewal or expansion of the portfolio of insured assets.

Our Customers


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