In such a highly competitive and price sensitive industry as insurance, customer experience directly effects customer retention. ClickSoftware’s solution for insurance empowers customers to initiate claims from wherever they are, and whenever they want. First notice of loss (FNOL) is an emotionally charged time for a customer. Adjusters must respond quickly, with the correct forms and information on their mobile device, ensuring they are able to spend time cultivating customer relationships.
ClickSoftware enables insurance companies to expedite customers’ appraisals and claims in a consistent manner for every customer and every claim. Travel, agent and adjuster time, and estimating are executed at minimal cost, making a financially efficient carrier.
Provide multiple channels for customers to report losses, set appointments, and receive notifications, whenever and wherever they want.
Optimize adjuster response for faster claims from FNOL to settlement.
Quickly mobilize internal and partner adjusters to effected areas, enable web-based mobility for any resource, and automatically reschedule low priority work.
Complete more policies faster with optimized appraisal scheduling and mobile forms for collection of critical data on insured people and property.
Shrink travel and vehicle costs for field claims, and ensure drive-ins and DRP’s are properly utilized.
Deliver a positive claims experience driving customer renewal or expansion of the portfolio of insured assets.
A lot of people want their vehicles serviced as soon as possible. ClickSchedule has helped us to deliver that.
Alistair Campbell, Business Development and Change Manager, Aviva
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Automatically build daily schedules and manage in-day optimizations and changes in real-time.