Water utilities, as a group, face several service challenges that are unique to their industry. With revenue potential all but capped by rigid service areas, doing more with less is important. Add to the mix the ever-mounting challenges associated with water conservation and environmental regulations, updating and/or replacing aging infrastructure, even ensuring water quality and purity as a measure of national security in some countries, and the need for service efficiencies becomes critical.
Whether field service technicians are doing meter reading, meter operations, network and infrastructure work, waste water treatment, etc., efficient scheduling of workers to tasks can have an important bottom line impact. Unfortunately, many of the technology solutions available to help service organizations optimize scheduling efficiency carry with them significant risk associated with the implementation lifecycle.
Not anymore.