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Retail

Differentiate your business with high-touch service, delivered efficiently by streamlining management of field, in-store and third-party resources.

As retailers increasingly confront challenges posed by low-price competitors and online vendors, customer service has emerged as an alternative source of revenue and of differentiation from the competition. Providing superb service to your customer base requires control over a mixed workforce of in-store employees, drivers, field service providers and others – both internally and with service partners.

ClickSoftware offers a unique solution that optimizes all types of resources for all types of work, from shifts to service and installation tasks to deliveries. The solution provides a centralized view for optimizing internal and third-party providers, and a single platform for communication that can be leveraged with any smartphone or tablet. No matter who actually “faces” the customer, a superior customer experience is ensured - starting from an immediate appointment for service (regardless of the provider) to visibility throughout the service lifecycle.

As service revenue becomes a greater part of retailers’ bottom lines, the organization and its tools must adjust to this new business model. ClickSoftware solutions bring to retail the best service practices from over 25 service industries. Retailers leverage our solutions to provide a superior customer experience via effective and real-time management of everyone in the service-supply chain.

“ClickSoftware enables us to additionally increase the efficiency of our clients’ Customer Service Management – particularly regarding service orders and the scheduling and dispatching of service engineers. Moreover, the possibility to give binding commitments to an appointment increases customer satisfaction ensuring our clients benefit from long-term customer loyalty.” – Bosch Communication Center

Benefits

  • Manage in-store, field and 3rd party service providers in a single location.
  • Enable customer appointments at the point of sale – before leaving the store or site.
  • Streamline communication with 3rd parties to provide service as a single company.
  • Provide real-time and centralized visibility for a superior customer experience.
  • Enable upselling of products and services in the field.
Please contact us for more information on how we can help your organization achieve these goals.

Free Download of Gartner Magic Quadrant for Field Service Management 2013

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ClickSoftware Shift Management

Gain a competitive advantage with great customer service

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