ClickSoftware for the Insurance IndustryThe Insurance Industry is constantly evolving and adapting to new challenges such as:
- The combination of geophysical, meteorological, hydrological and climate-related events resulting in a higher volume of claims for damages
- Dropping net premiums as the Insurance Industry becomes cost competitive with lower margins and reduced cost of field operations.
- Rising service levels as consumers demand better performance, and insurance companies must comply.
- With diminishing entry barriers, insurance companies must distinguish their service to gain competitors edge.
- Being a highly regulated industry with compliance standards that must be met.
| “We needed a solution to be able to dispatch field assignment work to our examiners where they could receive the assignment details and also communicate back to our dispatchers how they were progressing throughout the day. ClickMobile made perfect sense since it "plugs and plays" with the other Click products we're using.” – Liberty Mutual | Both personal and commercial policyholders come into contact with their insurers in stressful situations. The insurers are measured by their speed and efficiency in dealing with these situations. The expectations are extremely high and the insurers must be prompt and efficient because, despite increasing price competition, many policyholders will base their renewal decision on this experience.
Our Solution:
ClickSoftware offers a Service Optimization solution tailored toward the insurance industry which can be further adjusted to meet the needs of any business to ensure that the right assessors are scheduled to the right claims, with the right information, at the right times, and at the right places.
In an ever changing market, the most efficient insurers will be the most competitive and the most successful.
Benefits:
- Better resource capacity planning to manage volatile demand
- Ability to provide customer appointments within SLA
- Ability to collect all relevant information from the field and streamline the claim work process
- Reduce service costs while providing high service levels
Learn how Aviva deliver service excellence while reducing operating costs by viewing CIO Magazine's interview with Alistair Campbell, Business Development and Change Manager at Aviva.
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Free Download of Gartner Magic Quadrant for Field Service Management 2011
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Free Download of Gaining a Competitive Edge in Insurance through Mobile Workforce Management
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CIO Magazine interview with Aviva
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