Capital Equipment

Your customers’ investment in the equipment they need to run their businesses is significant. It’s their capital, their cash, that’s being spent on expensive assets that are the lifeline of their business. Faults, equipment failure, and even planned maintenance outages cause downtime where equipment is nonproductive. To put it another way – this harms the efficiency of their business, it’s costing them money, and it damages their perception about your products.

The planning and scheduling of routine equipment maintenance may seem an easy task but it’s dependent on many of the decisions that you make in your business, and forces you to ask questions like:

• How many people do I need?
• When do I need them?
• What skills do they need?
• Should I utilize the services of subcontractors?
• Where are my customers and their equipment located?

Get these decisions wrong and you may not have the capability to perform all routine maintenance schedules which leads to more faults, breakdowns, and lost productivity.

And then there’s the handling of unplanned maintenance to consider – how will you respond to those emergency faults quickly to bring the equipment back online? Minutes count. Minutes cost money so you can’t have your customers’ equipment offline for a minute more than is necessary.

Handling this problem requires skills in demand forecasting, resource capacity planning, planned and in-day reactive scheduling – and fortunately ClickSoftware has the experience in helping capital equipment service providers manage the maintenance of their customers’ equipment in the most efficient way possible. With the use of our Service Optimization solutions that are tailored to your precise requirements, equipment uptime is maximized making sure that your customers’ investment is giving them the greatest possible return.

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