CommunicationsIn the not-so-distant past, media was simple. There was a telecommunications infrastructure servicing landline telephones, and there was the broadcasting of analogue TV channels from regional transmitters. That was it. Simple. Today’s communications industry is however hi-tech, fast-moving, and highly competitive. New technology has introduced new products, new services, new competitors, and higher expectations from customers. It’s no longer just about landline telephones, today we have mobile communications, broadband, cable TV, and satellite TV. And the convergence of technology means that your customer doesn’t need to obtain their products and services from multiple vendors thanks to the appearance of double, triple, and quadruple packages.
“We used to work in a reactive, trouble-based world. Now we are proactively planning, scheduling and managing exceptions. Bell has gained tremendously, especially in tracking the actual productivity from task-based, technician and management reporting” – Bell Canada | Optimized scheduling, planning, mobility and analytics play a pivotal role whether you’re: - Offering a single product or a quadruple package
- Maintaining the network
- Installing inside the customer’s property
- Responding to faults
Running all of this are networks with a multitude of aging and new technologies – GSM, GPRS, 3G, Ethernet, CAT-5 cable, CAT-6 cable, and now fiber-optic cable, and High Definition television – all requiring the same high level of service and support so your customers receive the best technology and the most reliable service. And it’s a fiercely competitive market too – upset a customer through bad service delivery, or poor network reliability and it’s often quick and easy for them to switch service providers.
“ClickSoftware aided the transition of our field-service model from functional teams to geographic teams, which in turn helped increase our volume of work-without increasing the size of our workforce.” - Vodafone | As both service demand and competition heat up, you’re becoming increasingly challenged with finding the most cost-effective ways to offer the best overall service to your customers. It’s a tough challenge. You need to: - Increase productivity
- Improve utilization
- Reduce operating costs
- Increase customer satisfaction
With the use of our Service Optimization solutions that are tailored to your precise requirements, your service delivery to your customers is provided in the most efficient possible way providing your customers with an industry-leading experience.
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