Service leaders do more jobs per day, more projects per week and more bottom-line profit each month. Parallel to increasing productivity, home service companies enhance the customer experience by providing reliable and shortened appointment windows, convenient auto-notifications with updated ETAs and built in safety features like technicians’ pictures ahead of arrival.
ClickSoftware’s solutions for Home Services maximize the capacity of the field workforce and weigh the urgency of the customer’s needs with cost to increase company margins. Incoming streams of repair work are blended with planned service jobs to enable in-day optimization, with drip-feed dispatch and real-time responses to field updates and new customer calls.
Easy configuration to address dynamic market conditions and allows for contractor access when necessary.
Minimize the manual effort and multiple systems navigation required for the dispatcher to book an appointment and remove the guesswork from anticipating who is best fit for jobs.
Customers can book appointments at their convenience via their preferred method of contact as well as receive progress notifications and post-service surveys.
Allow technicians to identify and execute a prospective upsell while onsite with the customer.
Improve fuel efficiency and reduce fleet maintenance with accurate routing based on actual travel times.
Monitor KPI’s and set a baseline from historical data to strive for performance improvements.
We needed a system that gave us visibility into the installation process and the ability to track an order to ensure it was completed within a set time frame. We also needed to be alerted when an order was in jeopardy of running over, and a way to view all orders at the same time.
Anne Perry, Networkfleet, Vice President of Operations
The smaller companies tend to fall behind with the current technologies…While the investments are relatively large upfront the return on investment (ROI) is large.
Jason Wolfe, CIO, AVSX
ClickSoftware is of strategic importance to our business, it is viewed at executive level as providing a clear competitive advantage in our marketplace and is undoubtedly keys to the future success of Direct Energy.
Bryan Ward, Director of Planning and Logistics for Home Services Canada
Once we implemented Click, I know everything…Based on that data, I have made a lot of decisions that have driven a better customer experience.
Josh Houser, VP Service and Inside Sales, Vivint
Before deploying ClickSchedule, it was almost impossible for a dispatcher to schedule an appointment outside of their territory. But now this happens automatically — we make immediate, firm commitments to our customers.
Uwe Paschke, Service Manager, VELUX Germany
To work with Click as a business partner is really beneficial, and it's pretty easy, which is really good!
Darren Redwood, Operation and Supply Chain Director, Belron UK
Mobile Apps will energize your field engineers and give them the practical, timesaving tools and resources that ensure a productive working day.Enterprise Mobility
Networked Field ServicesEnterprise Mobility
Why Your Company Should Have an Appetite for LunchScheduling
Automatically build daily schedules and manage in-day optimizations and changes in real-time.