• Service Operation Review
  • Service Performance Benchmark
  • Schedule Optimization Tuning
  • Geographical Coverage Analysis
  • System Health Check
  • Building a Business Case
  • Service Change Management
  • Service Excellence
  • Achieving Operational Excellence
  • Proactive Management
Achieving Operational Excellence
Making More Effective Scheduling Decisions

There is a lot that goes into managing the daily operations of a service organization, and there are many ways in which things can run amuck unless you pay close attention to detail. But ensuring alignment of the decisions made by your operations team with your company's overall business goals is both as difficult as it is necessary.

When it comes to operational excellence, there is a lot that goes into figuring out who (which engineer) will do what job for whom (which customer), with what (tools and parts), when and where. And at the end of the day, many service organizations still do not know whether or not the schedules they have built are any "good."

Appropriate scheduling decisions, good communications with the mobile field force, and concrete performance measurements will all help with productivity in the long run, but putting systems and policies in place can often be a daunting task. How do you start? What are the right first steps toward attaining operational excellence?

ClickSoftware's Driving Operational Excellence offering is a ClickSoftware University session aimed at answering those very questions. Available for service managers at all levels, the course connects participants with consultants who can help the service managers understand how best to build, measure and analyze schedules, as well as how to best use technology to get the most out of the staff in the field.

Check out our brochure to learn more about Driving Operational Excellence.