Field Service Success Story – Knology
Knology, a Broadband service provider based primarily in the southeast of the United States, has been a ClickSoftware customer for ten years. Over that time, ClickSoftware has helped Knology transform their customers’ experience and helped to keep operating costs down using field management software. ClickSchedule manages the scheduling, dispatch and appointment booking of 350 field technicians. Some of the benefits that Knology has experienced include:
- $2.8 million in annual savings
- 5% reduction in operating costs year over year
- No increase in operating expenses over the last three years, despite Knology’s growth
- Reliable service delivery
- Increased utilization of field technicians
Listen to Weldon Feightner, Knology’s Vice President of Operations and Regional General Manager, discuss how Knology has transformed the customer experience and reduced operating costs by implementing a workforce management solution.