Enterprise business apps for field service gives mobile field service workers full accessibility to information from back-office systems in any kind of environment, offline and online. These enterprise business apps are part of a scalable mobile workforce solution which can be configured with mobile apps from the ClickAppStore.
ClickSoftware’s Enterprise Business Apps for Field Service enables your mobile workforce to get comprehensive data and information on demand. Mobile workers can use their own devices empowered with mobility apps to view jobs, service histories and customer information, send messages, find shortest route, capture signatures, record asset details and parts usage, view manuals, collaborate with colleagues and more.
Based on HTML5 for iOS and Android and Microsoft-based operation systems for classic devices.
Field workers can work seamlessly without connectivity and synchronize business applications when back online again.
Collection packs and solution packs have practical, timesaving apps that ensure a productive working day.
Improve emergency handling by locating engineers on a visual map and dispatching the closest engineer.
Engineers can add or delay a task from the field to keep schedule updated. This will reduce repeat visits and un-kept appointments.
Use collaboration apps to chat with dispatchers, managers and colleagues in the area.
Our goal is to help your business mobility succeed and allow you to gain the full value of your mobile business apps over the complete lifecycle of your solution. Working in a partnership mode, we will drive the value of your workforce management software higher with professionals that can help you through all the stages of your project – implementation, training, consulting and support.
ClickSoftware gives us a leg-up against the competition by providing us with the total utilization of resources and visibility into the location of field technicians, their skill sets, and their job schedules, allowing us to respond to customer demands faster and more efficiently.
Jimmy Byrd, President of LTS
We have achieved solid results using ClickSoftware in terms of operational performance and our wider key performance indicators. We now have operational visibility and command and control, at a much greater level.
Manuel Rosa da Silva, Executive Board Member at Portugal Telecom
Ultimately the organizations that attain long term success in the industry, will be the ones that have the processes and technologies in place to better manage their staff and ClickSoftware has gone a long way in helping us achieve that goal.
Jason Howie, KinCare
The team at Click has really been outstanding. We really enjoyed the professionalism of the team. They really understand our industry.
John Blokzyl, Southern California Edison
ClickSoftware is strategic to meeting our regulatory obligations, improving internal KPIs and providing an excellent service to the Icelandic people. It is helping us keep our costs down during very difficult economic times, whilst also maintaining good customer services.
Loftur Gissurason - Director of Internal Control
We wanted partners with experience in the scheduling and mobility challenges of other industries so that they could apply lessons already learned to our situation. The combination of ClickSoftware technology and expertise has allowed us to dramatically decrease our service costs while improving the quality of services we deliver to our customers.
JT Hwang, Chief Technology Officer, Vivint