ClickSchedule for Application Engineers v8.1 (201e)

Course Objectives 

Upon completion of the training, participants will be able to:

• Explain the scheduling problem and the benefits of using ClickSchedule to solve it
• Configure the user environment
• Configure the ClickSchedule environment (e.g. agents, logic components)
• Configure integration between ClickSchedule and external systems (e.g. ERP, CRM)

Course Agenda

The following topics are covered in this course:

• Scheduling and the ClickSchedule solution
• ServiceOptimization suite architecture
• Using the ClickSchedule client
• Server farm management and licensing
• ServiceOptimization data scheme
• ClickSchedule client administration
• System agents
• ClickSchedule metrics
• The task lifecycle
• Scheduling policies and ClickSchedule logic services
• Integration

Platform and Duration

This is an eLearning course.  The course contains eLearning sessions, a practice environment run on Amazon Cloud and a final exam.

Prerequisites

None

Registration

If you are interested in this or any course or are looking for more information, please send an email to training@clicksoftware.com