Service has become a primary driver of retailers’ product sales and a growing independent revenue stream. Retailers must adjust their business model to gain control and visibility of a mixed workforce composed of in-store employees, drivers, field service providers and others – both internally and with service partners.
ClickSoftware’s solution for retail optimizes all types of resources for all types of work, from shifts to service and installation tasks to deliveries, in a single workforce management system. The retail scheduling and workforce management software provides a centralized view for internal and third-party providers, and a single platform for communication that can be leveraged with any smartphone or tablet. Every representative of your business who actually “faces” the customer delivers an exceptional customer experience – from an immediate service appointment at point of sale to engagement throughout the service lifecycle.