In such a highly commoditized market where product margins are falling and growth is stagnating, differentiating is essential. In order to remain competitive, mobile field engineers must be on-site within the service level agreement and fix the customer’s machine at the first time of asking. Delivering excellent service is often the difference between a customer renew their service contract or losing them to a more reliable competitor.
ClickSoftware enables hardware manufacturers and third-party maintainers to achieve real and measurable benefits to their business while excelling at satisfying their customers.
Complete more jobs per engineer per day, growing your contract base without increasing costs.
Send the correctly skilled engineer to the job, fixing the equipment at the first attempt.
Improve service level performance by continually re-optimizing the schedule to arrive on-site sooner.
Optimal travel routes reduce travel costs and penalties for missed service levels.
Reduce costs by scheduling the right engineer to fix the problem without changing every part.
Faster on-site arrival with a higher first-time fix creates happier customers and more contract renewals.
I am very pleased that we have achieved our three project objectives of increasing our fulfillment of SLA's, reducing costs in Customer Contact Centre and optimizing travel time for our Engineers. I would have no hesitation in recommending them.
Wolfgang Meurer, General Manager and Support, Konica Minolta (Germany)
The accessibility of the right people with Click has been excellent.
Tony Gattuso, European Labor Force Productivity Director, Xerox
In these two biggest areas of dispatch work for our business, where techs are driving miles, and where we had lots of people doing the scheduling, we have been very successful using ClickSoftware and fine-tuning our process to reach our goals.
Steve Moore, Director of Operations, Unisys
Our evaluation process reduced a long list of 10 solutions to 2, then confirmed that the ClickSoftware integrated applications were the closest fit to our operational requirements, they scored highly in terms of ease of use, price and maintainability.
Ad van den Wildenberg, Program Manager, Nashuatec Services Benelux
In this webinar Computer Weekly together with ClickSoftware examine the technologies companies can use to transform their service businesses into profit centres. Brent Mayo, Support Manager at Konica Minolta discusses the ROI they have achieved since implementing ClickSoftware's mobile workforce solutions.Enterprise Mobility
Automatically build daily schedules and manage in-day optimizations and changes in real-time.