The Communications market is shifting to offer Broadband For All in fixed and wireless networks. The rapid transition to FTTx, LTE and DOCSIS 3.0 based networks introduces challenges to the Communications Service Provider (CSP) with Service Management, Customer Experience and the deployment of networks for new bandwidth demand in a timely manner.
ClickSoftware helps CSPs deliver better service to customers and improve productivity and utilization of the field force. With more than 20 years of accumulated Intellectual Property in Business Optimization and Analytics, the suite covers all areas of eTom including: Business Strategy, Business Optimization (Work Order Life Cycle Management) and Business Insight. ClickSoftware also helps the CSP with Business Process Outsourcing by scheduling and optimizing network deployments in multi-hierarchy mode to include contractors.
Efficient and cost effective business optimization between communications service resources and tasks in a fast evolving network technology.
Optimized and the shortest lead time for Broadband Install, Maintain, Repair and Cease of Services.
Adherence to CSP mobile strategy (B2E) with fully enabled Enterprise Mobile Platform and Service Management Life Cycle mobile apps.
Scalable platform deployed in a private/public cloud in a multi-tenant advance architecture, or on-premises supporting large scale Tier 1 business requirements.
Tier 1 broadband service management deployments supporting millions of daily tasks. Pre-pack CSP StarterKit and ready made Adapters to all leading CRM/Order Fulfillment and Assurance solution vendors.
Business optimization catalog provides measurable realization of service management budget spending and utilization benchmarks for new digital products launch.
We have achieved solid results using ClickSoftware in terms of operational performance and our wider key performance indicators. We now have operational visibility and command and control, at a much greater level.
Manuel Rosa da Silva, Executive Board Member at Portugal Telecom
We used to work in a reactive, trouble-based world. Now we are proactively planning, scheduling and managing exceptions. Bell has gained tremendously, especially in tracking the actual productivity from task-based, technician and management reporting.
Dave Wilder, Project Director
We did have high expectations and Click has definitely risen to those.
Ryan Yada, Director of Applied Technologies, Ledcor
ClickRoster is strategic to Beeper's future; it has helped the business reduce costs, improve productivity and increase visibility into performance. I would certainly recommend ClickRoster to any company that prides itself on robust service level agreements and excellent call centre services.
Maya Holander-Yogev, Customer Services Director
ClickSoftware helps us to commit to appointment dates and installation processes, making it easier for our employees and giving a great customer experience.
John Hill, CIO, Sasktel
In our view, ClickSchedule is the best scheduling solution that is currently available on the market. By using ClickSchedule we were able to increase productivity, efficiency and customer satisfaction significantly.
Herbert Heizinger, Head of WFM Development, Telekom Austria
ClickSoftware aided the transition of our field service model from functional teams to geographic teams, which in turn helped increase our volume of work—without increasing the size of our workforce.
Alan Peacock, Area Manager, Vodafone UK
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