Careers

Are you a bright, enthusiastic professional who strives for excellence?

ClickSoftware is brimming with intelligent, resourceful professionals who thrive in a collaborative environment whose foundation is built on mutual trust, respect and accountability. It’s time for you to join a technology leader that will challenge your skills and encourage you to provide new and daring ideas.  If you’re seeking a “can do” culture and excel at tackling issues with great agility, we want to speak with you!

Open positions

    • Administration: Office and Travel Manager (Burlington, MA)

      The Office/Travel Manager is responsible for providing office and travel management and administrative support to the Burlington, MA office. This individual is responsible for maintaining relationships with local hotels and corporate travel agency, as well as to support managers and office staff on an as required basis. A high level of professionalism and strong communication skills are crucial. In addition, you will determine best practices to lower travel costs and identify potential savings opportunities but also ensure the employees are given a good travel experience that values the traveler’s time and needs. You will be responsible for maintaining vendor relationships and system management. There will be high visibility to this position through interactions with our travelers so teamwork, partnership and professional demeanor is critical. The role reports to the Chief of Staff, Administration and is based in our Burlington, MA office.

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    • Alliances: Director of Alliances North America (Burlington, MA)

      The Director of Alliances will drive the expansion and growth of the North America partner ecosystem, provide leadership for a collaborative, high-performing environment, empower and motivate while pairing business and revenue objectives with growth initiatives. Reporting to the VP of Global Alliances, this individual will work in collaboration with Sales and Marketing leaders in the Region and Globally to develop and implement win-win partner programs, sales processes, go-to-market strategies, and business development initiatives that drive revenue growth and market expansion across North America. Specifically, Director of Alliances will identify and develop partnerships and strategic alliances which are optimized for exceptional revenue growth across ClickSoftware’s product suite.

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    • Finance: Vice President Financial Planning & Analysis (Burlington, MA)

      The Vice President, FP&A, will oversee the Company’s financial planning and analysis function, support the business on all aspects (P&L and sales related) and will collaborate with the CFO in leading the annual planning cadence.  Reporting to the CFO, the position requires working in close collaboration with the executive leadership team on multiple initiatives to drive growth and performance improvement and is responsible to ensure accurate, timely and insightful reporting of the Company’s financial results. In addition, the VP and his/her team will actively provide all aspects of business finance support to deals pipeline development, qualification and closing processes.  The VP of FP&A will be an exceptional leader with a proven track record of successfully working across all functions and geographies to support business growth, deliver insight and visibility and direct strong operational discipline. This individual will have experience in a cloud software and SaaS and exhibit deep knowledge of related FP&A and revenue recognition. 

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    • Professional Services: Principle Implementation Team Manager (Irvine, CA)

      Direct, coordinate and manage team of technical consultants, senior technical consultants, solution architects, senior solution architects in the field service optimization solution sector. Plan and support the team's career path, responsible for technical capabilities of team members achieved through providing training and ongoing mentorship, performance reviews. Oversee project work confirming performed to company's methodology and best practices. Ensure all processes, expenses and budget are tightly managed. Liaise and coordinate with internal stakeholders and end-clients regarding technical system requirements. Review quality of deliverables on projects, reviewing documentation and spot check configuration and code and ensure list of standards are correctly applied to projects. Support team members during escalations. Work with Corp team to ensure consistency across organization, develop and update project methodologies, technical processes, procedures and tools to achieve effective work product from professional team. Provide technical training plan development within defined organizational territories in collaboration with regional directors, corporate training team, and human resources team. Provide overall quality assessment of technical deliverables to organizational clients and maintain deliverable consistency across the organization.

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    • Professional Services: Project Manager (Burlington, MA)

      Outstanding opportunity to join the ClickSoftware Professional Services Team! As a member of the ClickSoftware Professional Services Group, the Project Manager will steer the successful implementation of the ClickSoftware Suite of products - both Cloud and on prem.  This position requires a driven individual with strong interpersonal and account management skills.  The ideal candidate is extremely organized and comfortable in a multi-tasking environment.

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    • Professional Services: Senior Business Analyst (Irvine, CA)

      Analyze customer's business requirements and process to develop process flow charts, advise on best practices and develop concepts to help re-engineer customer's process. Translate customer business requirements into working solution using company's software suite of products while developing tactical implementation plans and proposals to reach customer's goal. Define KPIs for project and build measurement specifications; Configure software products; provide client with fine-tuning the application functionality and service optimization algorithms to meet customer's business objectives. Solution conceptualization, design, implementation, maintenance. Design scheduling application functionally, workflow, business rules using custom framework. Create tools and data collection plans to analyze and find redundant steps in process. Build workshop agenda and work with client project manager to ensure proper coverage. Develop custom components as extensions of product functionality. Work with project team to build content for workshop presentations, system demos and data analysis. Create training agenda, workshops.

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    • Professional Services: Solution Architect (Irvine, CA)

      Analyze customer's business and computer systems and translate customer's business requirements into working solutions using Company's Suite of Products, including database software programs using web-enabled technologies and browser interfaces, as well as native client/server applications. Provide solution development, migration of databases, creation of web-based e-business and e-commerce solutions and system design, implementation and training. Customize or enhance existing solutions, create new solutions, or migrate existing solution to a new platform. Design application functionally, workflow, business rules, and algorithms based on company's design and system framework. Design the integration of company's suite of products with various systems such as customer interaction systems (e.g. Clarify, Vantive, and Siebel) and ERP (e.g. BAAN, PeopleSoft, SAP). Lead solution delivery teams to develop best integrated scheduling solutions. Provide technical assistance and supervision to other project team members. Create and provide training workshops for customers and new internal employees, including power point presentations, system demos and data analysis; draft and review product functionality training documentation.

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    • Professional Services: Solution Architect (Irvine, California)

      Analyze customer's business and computer systems and translate customer's business requirements into working solutions using Company's Suite of Products, including database software programs using web-enabled technologies and browser interfaces, as well as native client/server applications. Provide solution development, migration of databases, creation of web-based e-business and e-commerce solutions and system design, implementation and training. Customize or enhance existing solutions, create new solutions, or migrate existing solution to a new platform. Design application functionally, workflow, business rules, and algorithms based on company's design and system framework. Design the integration of company's suite of products with various systems such as customer interaction systems (e.g. Clarify, Vantive, and Siebel) and ERP (e.g. BAAN, PeopleSoft, SAP). Lead solution delivery teams to develop best integrated scheduling solutions. Provide technical assistance and supervision to other project team members. Create and provide training workshops for customers and new internal employees, including power point presentations, system demos and data analysis; draft and review product functionality training documentation.

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    • Professional Services: Technical Consultant (Burlington, MA)

      The Technical Consultant is a key player in an exciting, customer interfacing role that couples technical and client relationship skills to successfully implement our client’s product offerings. The Senior Technical Consultant will work within defined project teams to perform the technical implementation and necessary application configuration and development outlined during customer requirements meetings. The Technical Consultant will be responsible for design, configuration and development of enterprise level, mission critical systems. 

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    • Sales Operations: Bilingual Renewals and Retention Specialist (Burlington, MA)

      About You: As a key stakeholder in the Renewals & Retention Team, you will combine your sales and customer service skills to protect and grow the Maintenance revenue generated from the assigned customer base. You will be a self-starter with a pro-active natural aptitude for sales, customer service and cross team collaboration.

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    • Sales: Account Manager – East Region

      The primary responsibility of the Account Manager is to drive revenue in assigned accounts and help ensure Client retention. He/She must be a goal oriented self-starter with outstanding relationship skills. Reporting to the Director of Sales, the Account Manager is also expected to coordinate approach, identify need, strategize and deliver against the accounts needs. Other internal constituents include the executive & management team, professional services and Alliances. The Account Manager must be confident, capable and effective at integrating with a broad range of client personnel (from executive level, finance, and field operations) to ensure client success and the expansion of the solution footprint. The Account Manager is expected to be both creative and proactive in the role and leverage ClickSoftware Executives and other internal resources. The Account Manager will be required to maintain a solid understanding of the product set as offered directly and through the partner marketplace and be able to articulate same. Similarly, he/she should be intimately familiar with the partner ecosystem and how best to leverage it. The Account Manager must be able to clearly represent the value proposition in the context of the customer needs.

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    • Sales: Bilingual Solution Consultant (Burlington, MA or Irvine, CA)

      The Solution Consultant is an integral component of the Sales Department serving in an exciting, customer facing role that couples consultative selling with technical and customer relationship skills to successfully position ClickSoftware’s solutions. The Solution Consultant will work directly with Account Executives to understand customer and prospect challenges, map those requirements to an appropriate solution and deliver world-class demonstrations to present the value and benefits of ClickSoftware. This role supports the efficient expedition of the sales process and is highly influential in leading the customer to make purchasing decisions based upon sound functional, technical and financial analysis. 

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    • Sales: Carrier Sales Specialist (Mendota Heights, MN)

      The primary focus of this position is finding and closing new business. You will be responsible for sales quota attainment through the development and closure of new business, in addition to following up on all leads generated by our marketing and channel programs. You will also initiate cold calling into lead lists to uncover new business opportunities. This position builds relationships with key decision makers and acts as a customer’s guide to generate solutions that meet the customers’ needs and business objectives. Pre-call duties include using automated sales tools to perform research into customers’ businesses and account information in order to develop appropriate selling and pricing strategies. In this role, you will gain experience interacting with prospects of all levels, in a variety of industries, and across a broad geographical area while being rewarded with a base salary and variable compensation plan (with no caps).

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    • Sales: Sales Development Representative (Burlington, MA)

      Are you are an enthusiastic and driven sales professional looking to advance your career with an innovative enterprise software company? ClickSoftware, the leading provider of automated workforce management and service optimization solutions, is seeking a driven Inside Sales professional to drive business development efforts in North America. Candidates for this position should have a natural curiosity and intuitive ability to ask smart questions allowing you to easily identify potential new customers, and lay the foundation for building a regional pipeline. We are looking for someone with the ability to build relationships and gain trust over the phone and by email with professionals at all levels. This position is based in our Burlington, MA office.

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    • Sales: Solution Consultant (Burlington, MA or Irvine, CA)

      The Solution Consultant is an integral component of the Sales Department serving in an exciting, customer facing role that couples consultative selling with technical and customer relationship skills to successfully position ClickSoftware’s solutions. The Solution Consultant will work directly with Account Executives to understand customer and prospect challenges, map those requirements to an appropriate solution and deliver world-class demonstrations to present the value and benefits of ClickSoftware. This role supports the efficient expedition of the sales process and is highly influential in leading the customer to make purchasing decisions based upon sound functional, technical and financial analysis.   

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    • Support: Cloud Services Specialist (Burlington, MA)

      ClickSoftware is looking for a skilled, motivated, highly responsible and detail-oriented candidate to join our Cloud Services team. As a Cloud Services specialist, you will be responsible for the entire network on Amazon Cloud and Private Cloud as well system management process, supporting our flagship Cloud Service offering. This is a full time job located in the USA office (Burlington, Massachusetts) reporting to the Team Leader Cloud Services Specialist.

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    • Support: Application Support Engineer - Cloud (Burlington, MA)

      ClickSoftware is looking for a real “techy”, someone who’s keen to work with cutting edge technologies and complex application deployments as part of our Global Support Team based out of Americas, Israel, India, Europe and Australia. Specifically, your role will be based out of the NA with some travel abroad, mainly for training and customer visit purposes. The right candidate enjoys making a business impact by unraveling complex technical challenges whilst working hand in hand in full partnership with key customers in understanding and solving problems. You would also be a self-starter, happy to work independently and managed remotely. The Worldwide Cloud Support group is responsible for the ongoing monitoring and problem solving of ClickSoftware’s system for Cloud customers. As a member of the Worldwide Cloud Support group, the Support Engineer is responsible to fast and high quality resolution of technical problems raised by customers. The job combines challenges of highly technical nature in one hand, and customer and partner interaction on the other hand. Over time, the Support Engineer will be personally responsible for management of technical status of a specific group of customers. The job requires the ability to work effectively on multiple tasks (occasionally with a degree of pressure). To do that, you would gain a high level of knowledge of ClickSoftware’s products and associated Cloud infrastructural technologies.

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    • Support: Application Support Engineer (Burlington, MA)

      Are you seeking a role where you will be exposed to cutting edge technologies and complex application deployments? Do you enjoy making a difference by unraveling difficult technical challenges and building strong relationships with customers? As an Application Support Engineer at ClickSoftware, you will engage with our customers and partners helping them troubleshoot and resolve any issues that may arise with our products. You will utilize a wide range of technologies and concepts combined with deep knowledge of Click’s products in order to provide fast and elegant solutions. With time, the Application Support Engineer will work with a select group of customers to develop successful long lasting relationships. This is an exciting position that will grow into Technical Solution Engineer once you have demonstrated product and customer handling proficiency.

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    • Support: Director of Global Customer Support – Cloud Products (Burlington, MA)

      The Global Cloud Support group is responsible for the technical support to ClickSoftware suite of cloud products. Global Cloud Support strives to provide our customers and partners with prompt high quality service allowing them to realize maximum benefits out of their Service Optimization solution and ensure non-stop operation of the solution in production environments. The Director of Global Cloud Support leads the Global Cloud Support group. The job requires the ability to manage a large and geographically disperse group with the task of providing around the globe around the clock support services to our customers and partners. The role includes management of 1st and 2nd level support lines with interfaces to Product SME group.

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