Careers

Are you a bright, enthusiastic professional who strives for excellence?

ClickSoftware is brimming with intelligent, resourceful professionals who thrive in a collaborative environment whose foundation is built on mutual trust, respect and accountability. It’s time for you to join a technology leader that will challenge your skills and encourage you to provide new and daring ideas.  If you’re seeking a “can do” culture and excel at tackling issues with great agility, we want to speak with you!

Open positions

    • Business Development: North America Regional Alliance Manager (Burlington, MA)

      The Americas Regional Alliance Manager is a critical and high profile role essential to the success of ClickSoftware’s partnerships in North America. This role requires an individual with a proven track record of developing and maintaining a profitable partnership with enterprise software vendors.  Working closely with all of ClickSoftware’s departments, the individual will be responsible for leading the operational aspects of partners within North America – including industry, territory and go to market execution. This person will play a pivotal role in the company’s growth strategy for North America.

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    • Cloud Services: Cloud Services Specialist (Eagan, MN)

      ClickSoftware is looking for skilled, motivated, highly responsible and detail-oriented candidates to join our Cloud Services team. As Cloud Services Specialist you will be responsible for the entire network on Amazon cloud and Private Cloud provides as well system management process supporting our flagship Cloud Service offering. This position is located in Eagan, MN and reports to the Team Leader - Cloud Services.

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    • Finance: Financial Planning & Analysis Manager (Burlington, MA)

      We are seeking a disciplined an experienced FP&A Manager, reporting to VP Finance. This position will play a key role driving operational analysis, developing KPIs, Dashboards for Senior Management, and providing all analysis and reporting for management level communication. This individual is responsible for accurately forecasting and reporting business results, along with the identification of variances and opportunities vs. expectations. Our ideal candidate is a well-rounded performer who thrives in a fast-paced environment, is focused on process improvement and has the passion to excel. 

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    • Finance: Staff Accountant (Burlington, MA)

      ClickSoftware is experiencing rapid growth and we are expanding our Accounting Team in our Burlington, MA office!  The Staff Accountant will be responsible for bookkeeping entries, 1st level purchasing and other finance related issues as assigned by the Controller. We are seeking a sharp individual with the ability to thrive in a fast paced high tech environment. If you have 3+ years of accounting experience, strong Excel skills and a desire to pitch in wherever necessary, send us your resume today!

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    • Human Resources: HR Business Partner (Burlington,MA)

      Reporting to the Director of Human Resources – Americas, the HR Business Partner will play a key role ensuring the company meets critical talent acquisition objectives while ensuring the success and engagement of current employees.  The ideal candidate will be able to build trusted partnerships and offer creative solutions to business issues. They will have a solid generalist background with deep experience and knowledge in multiple discipline areas (i.e. Employee Relations, Recruitment, Training). Candidate must have strong hands on experience in talent management, employee relations, conflict resolution, and compliance.

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    • Human Resources: HR Business Partner (Eagan, MN)

      Reporting to the Director of Human Resources – Americas, the HR Business Partner will play a key role ensuring the company meets critical talent acquisition objectives while ensuring the success and engagement of current employees.  The ideal candidate will be able to build trusted partnerships and offer creative solutions to business issues. They will have a solid generalist background with depth of experience and knowledge in multiple discipline areas (i.e. Employee Relations, Recruitment, Training). Candidate must have strong hands on experience in talent management, employee relations, conflict resolution, and compliance. We are seeking an individual who aligns with our culture: entrepreneurial, highly collaborative, fast paced, agile, extremely resourceful with an intolerance for mediocrity. This position will be based in Eagan, MN and will also support our Irvine, CA office.

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    • Marketing: Channel Director, Sprint (Burlington, MA or Overland Park, KS)

      The Channel Director for Sprint will report directly to the Sr. Director Marketing & Channels for Xora Solutions. This position is a high profile role that is perfect for a candidate who is a tenacious relationship builder that wants an active role in helping to grow/build the Sprint channel for Xora. This person will engage with the senior management at Sprint and Xora, and will develop and direct channel sales strategies, objectives, and initiatives to hit Sprint sales targets. 

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    • Marketing: Inside Sales Specialist (Burlington, MA)

      Are you are an enthusiastic and driven sales professional looking to advance your career with an innovative enterprise software company? ClickSoftware, the leading provider of automated workforce management and service optimization solutions, is seeking a driven Inside Sales professional to drive business development efforts in North America. Candidates for this position should have a natural curiosity and intuitive ability to ask smart questions allowing you to easily identify potential new customers, and lay the foundation for building a regional pipeline. We are looking for someone with the ability to build relationships and gain trust over the phone and by email with professionals at all levels. This position is based in our Burlington, MA office

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    • Marketing: Marketing Coordinator- Temporary Position (Burlington, MA)

      Working closely with the Territory Marketing Managers and Director, the Marketing Coordinator will be responsible for supporting the America’s marketing team on activities throughout the region to generate leads and build pipeline. This role will involve supporting the execution of activities that will help meet the KPI’s of the Territory.

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    • Marketing: Senior Marketing Manager - Xora Solutions (Burlington, MA)

      The Senior Marketing Manager designs, develops and executes revenue generating joint marketing programs with our channel partners. This role requires a veteran marketer with an understanding of channel marketing programs, especially those aimed at increasing channel sell-through. You will be responsible for demand generation for the channel. You will work very closely with the channel, as well as our internal channel directors and channel sales team to support and accelerate all channel activities. You will directly support the channel directors with the creation and management of joint marketing programs, partner launch activities, partner event management, sales promotions, partner portal management, partner communications and product marketing. You must have high energy and be able to multi-task and communicate exceedingly well.

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    • Professional Services: Project Manager (Burlington, MA)

      As a member of the ClickSoftware Professional Services Group, the Project Manager will be responsible for the successful implementation of the ClickSoftware Suite of products.  This position requires good interpersonal and account management skills.  The ideal candidate is extremely organized and comfortable in a multi-tasking environment.

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    • Professional Services: Project Manager (Houston, TX)

      As a member of the ClickSoftware Professional Services Group, the Project Manager will be responsible for the successful implementation of the ClickSoftware Suite of products. This position requires good interpersonal and account management skills. The ideal candidate is extremely organized and comfortable in a multi-tasking environment. This particular Project Manager role will join a Professional Services team that is located onsite with our client in Houston, TX.

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    • Professional Services: Project Manager (Irvine, CA)

      As a member of the ClickSoftware Professional Services Group, the Project Manager will be responsible for the successful implementation of the ClickSoftware Suite of products. This position requires good interpersonal and account management skills. The ideal candidate is extremely organized and comfortable in a multi-tasking environment.

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    • Professional Services: Quality Assurance Lead (Irvine, CA)

      Professional Services Quality Assurance (PSQA) Lead is responsible for the daily Quality Assurance activities of a Professional Services (PS) project implementation and the overall quality of the project deliverables during the project elaboration, project implementation and project testing and control phases. More detailed job duties include: Participate in project elaboration phase, including: Review requirement documents, Review and contribute to design documents, Create, review and approve test plans. Provide guidance and support customer during project implementation, including: Troubleshoot issues reported by the customer, Provide guidance and training during initial rollout, Advise customer on best practices, configuration, maintenance and testing, Contribute to ClickSoftware's knowledgebase. Project testing and quality control, including: Manage the project's testing work plan, Set up testing environments according to architecture, Execute test plans, Report and track project and product issues, Create automated tests, Research and propose solutions for project bugs, Serve as a main focal point to the project implementation team (Project Managers and Solution Architects). Other job duties include: Overseeing all testing staff activities for all assigned projects; Serve as an escalation point for issues involving testing; Mentor test engineers (local or remote) assigned to the project; Define test process including required test activities and deliverables; Identify test resources, estimate test effort and define test schedule and milestones; Provide weekly status reports that includes testing metrics; Manage task allocation and priorities for the test team; Assess progress, escalate issues, and manage technical decisions.  

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    • Professional Services: Regional Director of Professional Services – Oil & Gas

      The Regional Professional Services Director is responsible for planning, organizing, and managing the Professional Services team within a defined region.  The position has ultimate responsibility for all implementations within the region, as well as management of all Project Managers and Technical Staff that are dedicated to the Implementations.  The Regional Director has a dual role in driving a high level of customer satisfaction on implementations while ensuring efficient use of ClickSoftware resources.   The Regional Professional Services Director will have responsibility for the entire implementation process from the sale through successfully meeting the customer’s agreed upon criteria for success.  This will involve working closely with the sales organization to ensure that proper expectations are set with the customer, along with an appropriate level of professional services sold.  The Regional Director will also ensure the proper skill sets, tools, and processes are utilized to ensure high quality implementations while optimizing ClickSoftware resources.

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    • Professional Services: Senior Technical Consultant (Houston,TX)

      The Senior Technical Consultant is a key player in an exciting, customer interfacing role that couples technical and client relationship skills to successfully implement our client’s product offerings. The Senior Technical Consultant will work within defined project teams to perform the technical implementation and necessary application configuration and development outlined during customer requirements meetings. The Senior Technical Consultant will be responsible for design, configuration and development of enterprise level, mission critical systems.

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    • Professional Services: Senior Technical Consultant (Irvine, CA)

      The Senior Technical Consultant is a key player in an exciting, customer interfacing role that couples technical and client relationship skills to successfully implement our client’s product offerings. The Senior Technical Consultant will work within defined project teams to perform the technical implementation and necessary application configuration and development outlined during customer requirements meetings. The Senior Technical Consultant will be responsible for design, configuration and development of enterprise level, mission critical systems.

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    • Professional Services: Customer Onboarding Specialist – Xora Products

      Our Customer Onboarding organization is an important part of our commitment to our customers. The Customer Onboarding team and the services and expertise they provide contribute to our competitive edge in a highly competitive market.  Customer Onboarding is our primary line of implementation assistance, where our customers first turn for training and expert help.  For many customers, our Customer Onboarding group is their first contact with our company and, therefore, you will be their ambassador.  Working by phone and e-mail, Customer Onboarding Specialists provide training and guidance on product usage and address critical customer implementation issues and challenges.  You must be able to provide an excellent professional image to our customer base.  You must have strong problem solving skills and you must enjoy working with people on the phone.  We are looking for smart, quick and personable team members who are committed to helping people and businesses solve problems and be more efficient. 

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    • Sales: Director of Sales – East Region

      The Director of Sales is a central point of management within the territory. The primary responsibility is to drive sales revenue and develop the pipeline and foundation for future growth. He/She has direct controlling influence for all sales resources, and ownership of regional quota carrying sales personnel. Reporting to the VP Sales NA, the Director of Sales plays an intricate role in meeting ClickSoftware’s North American revenue numbers. This is a multi-faceted role and the level of responsibility and involvement with other departments varies. This is a strong leadership role and requires expertise to demonstrate this on a situational and strategic basis. The Director is expected to know the company products to the point of setting an example to the rest of the sales staff. His/her role encompasses understanding organizational business and strategic needs, developing strong customer relationships, understanding the processes, conveying information, delivering positive messages, gaining customer commitment, working with the team, and matrix communications within ClickSoftware. ClickSoftware sells on value, broadly in context of solution selling and the Director is expected to conduct his sales force in accordance with the principle of value based selling at all times.

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    • Sales: Account Executive (Burlington, MA)

      ClickSoftware has an immediate need for an Account Executive to drive sales revenue and develop the pipeline and foundation for future growth! The Account Executive will target new business, both directly and indirectly, and also assume existing customer accounts. The ideal candidate will have a proven over-achieving track record in enterprise software sales, preferably with expertise in Workforce Management or Mobility solutions. In cooperation with the Vice President of Sales, the Account Executive will define the territory strategy and be empowered to execute it. This is a strong leadership role and requires individual excellence to demonstrate this on a situational and strategic basis.

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    • Sales: Account Manager – Oil & Gas (Houston, TX)

      The primary responsibility of the Account Manager is to drive revenue in assigned Oil & Gas industry accounts and help ensure Client retention.  He/She must be a goal oriented self-starter with strong relationship skills. Operating in a matrix environment reporting directly to VP Customer Success, the Account Manager is also expected to work very closely with the O&G Industry Team to coordinate approach, identify need, strategize and deliver against the accounts needs.  Other internal constituents include the executive & management team, professional services and Alliances.  The Account Manager must be confident, capable and effective at integrating with a broad range of client personnel (from executive level, finance, and field operations) to ensure client success and the expansion of the solution footprint.   The Account Manager is expected to be both creative and proactive in the role and leverage ClickSoftware Executives and other internal resources. The Account Manager will be required to maintain a solid understanding of the product set as offered directly and through the partner marketplace and be able to articulate same.  Similarly, he/she should be intimately familiar with the partner ecosystem and how best to leverage it.  The Account Manager must be able to clearly represent the value proposition in the context of the customer needs.

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    • Xora Sales: Regional Sales Manager (S. CA)

      Xora is seeking an energetic self-starter and highly motivated Regional Sales Manager to join our sales team. In this vital role, you’ll be responsible for managing and expanding sales in your designated market. Your primary role will be – prospecting and closing new business. In addition to prospecting for new customers, you will also work with the field representatives of our carrier partners to secure mindshare and leverage their customer base to increase your pipeline. You will be expected to be a key contributor in driving daily sales and building a healthy pipeline for growth, facilitating carrier activity and executing key strategic regional initiatives/campaigns to promote the sale of Xora’s product portfolio.  You will be working with your Director of Sales on executing an overall territory sales strategy, jointly developing the territory as a team.  

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    • Xora Sales: Regional Sales Manager - Mid-Atlantic (OH)

      Xora is seeking an energetic self-starter and highly motivated Regional Sales Manager to join our sales team. In this vital role, you’ll be responsible for managing and expanding sales in your designated market. Your primary role will be – prospecting and closing new business. In addition to prospecting for new customers, you will also work with the field representatives of our carrier partners to secure mindshare and leverage their customer base to increase your pipeline. You will be expected to be a key contributor in driving daily sales and building a healthy pipeline for growth, facilitating carrier activity and executing key strategic regional initiatives/campaigns to promote the sale of Xora’s product portfolio.  You will be working with your Director of Sales on executing an overall territory sales strategy, jointly developing the territory as a team.  

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    • Xora Sales: Solution Specialist (MN or IL)

      This highly visible position is responsible for developing relationships with our channel partners to meet and exceed sales goals.  The Solution Specialist will provide the training and support to carrier representatives necessary to sell our solution based concept to businesses within the territory. 

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