Wouldn’t it be nice? - ClickSoftware

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Wouldn’t it be nice?

December 28, 2009 ClickSoftware 0 Comments

Back in 1966 The Beach Boys asked ‘Wouldn’t it be nice’ if we were older. I bet it would – if we could do that just for a short while and then return to our original surroundings. But here are some more thoughts –

Wouldn’t it be nice to calculate how much it would cost to provide our customers with 2 hour time windows instead of 4 hours?

Wouldn’t it be nice to understand how many new employees you need to recruit in order to introduce a new line of service?

Wouldn’t it be nice to know whether you should approve a vacation request or not, making sure that your service level does not go down?

Wouldn’t it be nice to foresee the expected customer demand in the upcoming year and be able to plan accordingly?

Well – it is nice. Once you have the ability to automate scheduling, forecasting and planning, you also have the ability to test case scenarios and see ‘what happens if…’

What does automatic scheduling have to do with the ability to foresee how a change of the appointment window could affect the business? Well that’s easy – an automatic process can be used to simulate different scenarios and compare them. It can also be used to tune the configuration so that it fits the ever changing business goals.

Integrated automatic processes, starting from forecasting, going into planning, then scheduling and/or rostering and finally getting into analyzing the results provides you with the ability to foresee how a new line of service might impact the bottom line. As the Beach Boys said, “Wouldn’t that be nice…”


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