Customer Service in Social Media - ClickSoftware

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Customer Service in Social Media

December 21, 2012 ClickSoftware 0 Comments

Author: Robert Stanley

custserve infographicWelcome to the new age of customer service where social media is the most popular platform for customer complaints and customer feedback. We’ve pulled together data demonstrating how effective and popular social media really is in the realm of customer service.  This Infographic highlights compelling stats, for example, customers who engage with companies via social media spend 20%-40% more with those companies. So, how do you use social media when interacting with corporate brands or with your own customers?


View the complete inforgraphic here.


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