A Dreamforce Guide for Field Service Companies
Author: Lauren Mead
Heading out to Dreamforce next week? With the theme of this year’s salesforce.com user conference focused on being a “customer company” the agenda has more content than ever focused on improving customer service; 75+ sessions to be exact. Don’t know where to start? Here are some recommendations for planning an agenda that will kick start your customer company revolution.
It’s why you’re here right? Let’s learn!
Service Cloud Keynote: Deliver Connected Service for the Connected World with Service Cloud
Wednesday, November 20th: 10:30 AM-11:30 AM
With Service Cloud, customers, service agents, and employees across your whole company use a customer platform to engage and resolve issues faster for the always on, always connected customer. Join the Salesforce team as well as a variety of their Service Cloud customers to see how the most successful organizations are increasing customer satisfaction and loyalty.
Best Players in the Field: How Leading Service Teams Tackle Field Service
Palace Hotel, Sea Cliff | Monday, November 18th: 11:30 AM – 12:30 PM or Thursday, November 21st: 1:00 PM – 2:00 PM
Field Service technicians are the face of your brand and every interaction impacts you in the eyes of the customer. But optimizing this complex function is tricky business. Hear firsthand from companies leading the field service technology adoption such as Hussein Yahfoufi, VP of Technology and Corporate Services at OneRoof Energy to learn the tools (such as ClickWorkforce) and strategies that the most innovative field service organizations are using with Salesforce to delight their customers, and generate meaningful revenue from field service.
AppExchange for Mobile: Productivity on the Road
San Francisco Marriott Marquis, Yerba Buena – Salons 1,2,3 | Tuesday, November 19th: 2:30 PM – 3:30 PM
Customers are increasing their enterprise productivity and improving ROI by extending Salesforce with connected, mobile, and social apps. Join us to find out how they do it with awesome mobile solutions from AppExchange.
Driving Agent Productivity in the Contact Center
Palace Hotel, Gold Ballroom | Thursday, November 21st: 12:00 PM – 1:00 PM
Experience the future today with the new Service Cloud Console and the next generation of telephony integration. Join us to see live production examples of partner and customer applications built using the Service Cloud. You’ll learn how to present all of the critical customer information front and center for your agents, provide unique context for each activity, and minimize clicks.
2. In the Expo
This year’s expo is home to more than 350 cloud computing companies showcasing more than 1,000 solutions that can be easily integrated with Salesforce allowing you to get more from your existing Salesforce solution.
Accenture booths N1601 and W201
As a leading cloud/SaaS integrator and a recognized leader in salesforce.com implementations, Accenture has led hundreds of successful agile, enterprise implementations around the globe and the largest pool of salesforce.com certified professionals. Together with ClickSoftware the collaboration brings a complete range of services for mobile field force solution deployments for our mutual customers—many of them leaders in their industries and across geographies. This is enabling the delivery of all required industry knowledge for project management, change management, service organizational strategy and process design.
ClickSoftware booth N1318
The ClickSoftware booth is one of the many areas on the show floor to learn more about ClickWorkforce. Available on the AppExchange, ClickWorkforce is a mobile workforce management application suite empowering businesses to connect with customers, partners and employees in entirely new ways. Providing customers with an enterprise-grade cloud solution to automate and optimize the performance of service organizations through appointment booking, scheduling and mobility offerings, for enhanced customer experience and bottom line savings.
ClickWorkforce expands on Salesforce.com’s CRM offerings by providing a thorough and real-time snapshot of the customer for all parts of the service organization. By connecting all the business divisions into one comprehensive scheduling and mobility solution, ClickWorkforce creates a real-time service business that delivers a great customer experience at a reduced cost. Want to meet with us? Book a demo.
Etherios booth N2004
Etherios, a strong Salesforce Service Cloud partner – helps customers design custom solutions for customer service and pioneered the ‘Device Cloud’, featuring real time control over your device network. What does this mean for field service companies? Visibility for both your technicians and equipment.
All work and no fun is not in keeping with Dreamforce style
PARTY Like a Rock Star
You don’t want to miss the best party at Dreamforce 13 do you? REVOLUTION is the ultimate after-hours party. The party is on Wednesday Nov 20 at Roe NightClub featuring DJ sensation Dead Rose Music Co. Get on the list!
PARTY With the Rock Stars
Dreamforce is always the host of all sorts of great bands, with this year no exception, the Grammy Award-winning band Green Day will be taking the field Tuesday, at San Francisco’s AT&T Park. It may just be the time of your life….